System Engineer

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider—we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!

How you’ll make an Impact  

As the Systems Engineer, you will be responsible for the design, implementation, monitoring, and support of data backup and disaster recovery solutions for our diverse client base. This role requires strong technical expertise, excellent customer service, and a proactive approach to ensure client environments are secure, compliant, and recoverable. You will play a key role in maintaining the reliability and resilience of client systems, ensuring their operations continue seamlessly.

Ready to protect the digital lifeline of our clients? Apply now and be part of a team that ensures business continuity, one byte at a time.

Summary of Location and Hours

• 100% Remote
• Monday-Friday, 8am-5pm CST or EST
  
  

What you will be doing

• Design, configure, and maintain backup and disaster recovery solutions tailored to client needs, using industry-standard tools (e.g., Veeam, Commvault, Acronis, Datto, Rubrik, etc.).
• Monitor and manage backup jobs, ensuring successful completion, and proactively resolving failures or inconsistencies.
• Perform routine restore tests to verify data integrity and validate recovery procedures.
• Work closely with clients to develop and document backup strategies, retention policies, and disaster recovery plans.
• Respond to incidents, data loss events, and recovery requests in a timely and professional manner.
• Maintain up-to-date documentation on backup configurations, policies, recovery procedures, and client environments.
• Stay current with industry best practices, security requirements, and compliance standards (e.g., HIPAA, GDPR).
• Participate in on-call rotation and after-hours support as needed for critical incidents.
• Collaborate with other internal teams (NOC, ProServ, Account Management, Etc) to support integrated IT environments.
  
  

You’ll be successful in this role if you have

• 3+ years of experience in a backup/recovery role within an MSP or multi-tenant environment.
• Proficiency with leading backup platforms (e.g., Veeam, Commvault, Acronis, Datto, Rubrik).
• Strong understanding of virtualization technologies (VMware, Hyper-V).
• Familiarity with cloud-based backup and DRaaS solutions (e.g., Azure Backup, AWS Backup, BDR, Azure Site Recovery).
• Solid knowledge of Windows and Linux server environments.
• Experience with scripting (PowerShell, Bash) for automation tasks.
• Excellent troubleshooting, documentation, and communication skills.
  
  

Required language skills

• Ability to communicate professionally, in English, both written and orally.
• Ability to write business correspondence and process procedures.
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.
  
  

Bonus points for

• Relevant certifications (e.g., Veeam VMCE, Microsoft AZ-104, ITIL).
• Experience working in compliance-regulated environments.
• Exposure to RMM platforms (e.g., ConnectWise, N-able, Datto RMM).
  
  

Benefits and Perks

• Medical, Dental and Vision coverage for employee and family
• 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
• Health Savings Account (HSA) Options / PPO Options
• Employee Assistance Program
• Paid Time Off (PTO) + Volunteer Time Off (VTO) + 11 Paid Holidays
• Education Reimbursement Program
• Generous Employee Referral Program - cash bonus for successful referrals!
• Dynamic Recognition and Rewards
• Clear Promotion and Advancement Tracks
• Work with Industry-Leading Talent
  
  

The base pay range for this position is expected to be between $60,000 and $90,000 per year, plus an annual on-target bonus if applicable, not all roles are subject to a bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

FLSA Status: Salaried, Exempt

Work Authorization Criteria
We welcome applicants who are legally authorized to work in the United States on a full-time basis. At this time, we are unable to offer sponsorship or take over sponsorship of an employment Visa.

Workspace Requirements and Remote Work Policy
Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures. 

Our Commitment to a Diverse Workforce
At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.

Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 5/9/25.