Functional Analyst (Senior)

Job Title:

Functional Analyst (Senior)

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

The Salesforce Sr Functional Analyst will be responsible for understanding, analyzing, and documenting business processes and requirements, and translating them into Salesforce solutions. This role involves collaborating with stakeholders, project managers, Solution Design Architects, Functional Analysts, Product Owners, Developers, and other team members to ensure the effective implementation and adoption of Salesforce functionalities that meet business needs.

Key Responsibilities:

• Requirement Gathering and Analysis:

  • Conduct detailed interviews with stakeholders to understand their business needs and pain points.

  • Document business processes, workflows, and requirements clearly and concisely.

  • Analyze and prioritize requirements to ensure they align with business objectives.

• Solution Design and Documentation:

  • Translate business requirements into functional specifications for Salesforce solutions.

  • Develop user stories, process flows, and wireframes to support solution design.

  • Create and maintain comprehensive documentation for all Salesforce customizations and configurations.

• Stakeholder Collaboration:

  • Act as a liaison between the business and technical teams to ensure clear communication and understanding of requirements.

  • Facilitate meetings and workshops to gather feedback and validate solutions with stakeholders.

  • Provide regular updates and status reports to stakeholders and project managers.

• System Configuration and Testing:

  • Configure Salesforce to meet business requirements, including custom fields, page layouts, workflows, and process automation.

  • Conduct system testing, user acceptance testing (UAT), and support the resolution of defects and issues.

  • Ensure solutions are scalable, secure, and comply with best practices.

• Training and Support:

  • Develop training materials and conduct training sessions for end-users to ensure effective adoption of Salesforce solutions.

  • Provide ongoing support and troubleshooting assistance to end-users.

  • Stay updated with the latest Salesforce features and best practices to provide informed recommendations.

Qualifications:

• Education:

  • Bachelor’s degree in business, Information Technology, Computer Science, or a related field.

• Experience:

  • Proven experience as a Functional and Business Analyst, preferably with Salesforce projects.

  • Hands-on experience with Salesforce configuration and customization.

  • Experience with Salesforce Sales Cloud, Service Cloud, or other Salesforce products is a plus.

• Skills:

  • Strong analytical and problem-solving skills.

  • Excellent communication and interpersonal skills.

  • Ability to work independently and in a team environment.

  • Proficient in using business and functional analysis tools and techniques.

• Certifications:

  • Salesforce Administrator, Salesforce Advanced Administrator, Salesforce Functional Analyst or Salesforce Business Analyst certification is preferred.

Preferred Qualifications:

• Experience with Salesforce integrations and data migration.

• Knowledge of Agile/Scrum methodologies.

• Experience with Salesforce Lightning components and development.

• Familiarity with Apex, Visualforce, and Salesforce APIs.

• Ability to work in a fast-paced environment and manage multiple projects simultaneously.

Location:

MEX Work-at-Home

Language Requirements:

Time Type:

Full time

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