Offer summary

Qualifications:

Bilingual in English and Spanish is required., Associate's Degree or Medical Assistant Certification with at least 1 year of experience., Experience in a call center or busy phone system is essential., Strong customer service skills and excellent verbal communication are necessary..

Key responsabilities:

Provide quality customer service to internal staff and external patients.

Manage calls by taking ownership and enhancing the customer experience.

Schedule appointments and transmit messages to the clinical team as needed.

Demonstrate proficient data entry skills and maintain confidentiality while handling requests.

Job description

Job Description Summary

Job Description:

The Call Center Specialist position involves providing consistent, quality customer service to both internal staff members and external patients. The Call Center Specialist will actively manage each call by taking ownership of it to enhance the customer experience and build relationships. The Call Center Specialist will listen to the patient’s request and take appropriate action to respond to it, including, but not limited to the scheduling of appointments, the electronic transmission of messages to the clinical team, and the answering of questions regarding medication refills. In managing these requests, the Call Center Specialist will exemplify the highest level of customer service with a focus on efficiency and quality. The Call Center Specialist will consistently demonstrate proficient data entry skills, knowledge of insurance billing, while maintaining confidentiality. It is essential that they demonstrate efforts to maintain and improve job specific competencies, and perform other duties as assigned.

Compensation And Hours

Current rate of pay for this position $21.00 an hour.
This is a part-time position.
Must be available for full-time training.
Hours to be worked in Eastern Standard Time.

Qualifications

Required Skills and Education - please read

Required - Bilingual required ( English & Spanish)
Required: Associate's Degree OR Medical Assistant Certification + 1 Year Experience
Experience in a Call Center or other busy phone system
Electronic appointment scheduling experience
Strong customer service experience
Excellent Verbal communication skills
Proven ability to Multi Task
Problem Solving and critical thinking skills a plus
Remote workers must live and work in the United States* (*Territories Excluded)
Remote workers must have access to reliable, high-speed Internet

This Position is available for remote work.

Organization Information

The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.

Time Type

Part time

Required profile