VP, Clinical Operations

Who We Are

At Lucet, we are industry leaders in behavioral health, dedicated to helping people live healthy, balanced lives. Our purpose is to advocate for and improve the overall well-being of those we serve, through balanced treatment of the mind and body.

When you join Lucet, you become a valued member of our team, serving more than 15 million people across the U.S. Our employees have a passion for helping others - and it shows. From entry-level employees to senior leaders, we are inspired by our members, putting them first in everything we do. From day one, you'll see firsthand the impact you have on our members, knowing you can make a true difference in their lives.

Why join our team at Lucet?

We are a team of collaborative and hard-working professionals working to improve behavioral health outcomes working in a fast-paced and changing environment. At Lucet, no two days are the same. If you find joy in meaningful work and delivering excellent results, we encourage you to apply!

Benefits

We are looking for top-tier skills and experience in our remote-work environment and that’s because we offer top-tier compensation and benefits, which include:

• Annual compensation between $180,000 - $215,000, PLUS an annual performance-based, discretionary incentive. Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.
• Health Insurance – $0 premium for employee-only coverage in our core program for those participating in our Wellbeing Incentive Program.
• 401(k) with competitive employer match
• Company paid life and disability insurance, wellbeing incentives, and parental leave
• Professional development opportunities and tuition reimbursement
• Paid time off including paid time off for volunteering
• Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.
  
  

What You Will Do - Essential Functions

The VP, Clinical Operations leads the evaluation of behavioral health clinical staff, ensuring high-quality care and outcomes through the continuous assessment of clinical quality. This role requires a strong clinical operations background, a strategic mindset, and a collaborative leadership style, to drive innovation, challenge status-quo, and encourage continuous improvement. Overseeing the Utilization Management, Case Management, and EAP clinical teams, this leader is responsible for meeting productivity metrics for all functional areas, achieving all clinical outcomes, and maintaining quality standards.

In partnership with the Chief Medical Officer, the VP, Clinical Ops provides clinical leadership to the clinical team members, ensuring alignment with evidence-based best practices in behavioral health and integrated care. This role standardizes clinical operations across the organization, fostering a culture of learning, accountability, and excellence to ensure consistency and continuous improvement of outcomes for members and customers of Lucet. The VP, Clinical Ops plays a key role in developing return on investment (ROI) analyses for current and potential customers, demonstrating the value of clinical initiatives.

• Strategic & Operational Leadership
• Lead the Clinical Operations team, ensuring alignment with organizational goals and strategic initiatives.
• Oversee both strategic and daily operations, coaching leaders and team members to drive performance and achieve objectives.
• Clinical Quality & Compliance
• Maintain oversight of clinical criteria, procedures, and policies for managed behavioral healthcare operations.
• Develop, enforce, and standardize clinical policies and procedures to ensure consistency and adherence to best practices.
• Data-Driven Innovation & Outcomes
• Utilize data and technology to drive innovation, optimize cost per case, and improve clinical efficiency.
• Leverage data and analytics to standardize and implement evidence-based clinical interventions to enhance member outcomes and service reliability.
• Client & Stakeholder Engagement
• Serve as the primary clinical operations contact for clients, ensuring clinical operations align with client expectations and performance guarantees.
• Partner with the VP, Quality and Clinical Strategy and VP, Customer Success to achieve clinical outcomes to meet plan performance guarantees.
  

Who You Are

• Required Qualifications
• A current, unrestricted state license issued by a state or territory of the United States to practice independently as a Clinical Social Worker, Marriage and Family Therapist, Professional Counselor, Clinical Psychologist or Registered Nurse in the state in which the business operation is located and/or other states as required by law, regulation or contract.
• 10+ years of clinical experience in a clinical healthcare management role and with telehealth as the predominant practice method.
• Exceptional understanding of the current and future trends in healthcare: healthcare reform, integrated care and population health management.
• Ability to blend clinical knowledge and experience with business knowledge and experience to create unique strategies for the clinical organization.
• Master level degree with significant clinical and business background in managed behavioral health.
• Must possess high standards of clinical practice with an innovative approach to improving both outcomes and costs.
• Proficiency and experience with clinical informatics.
• Proven results in addressing broad range of diagnostic issues including SUD
• Demonstrated ability to lead and develop staff
• Excellent communication and interpersonal skills
• Ability to perform a highly diverse level of tasks and deliver quality outcomes in alignment with Lucet mission
• Experience in developing creative, innovative solution-based programs and initiatives
• Travel required up to 25%
• Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen.
• Someone who embodies our values by:
• Serving everyone with compassion and leading with empathy.
• Stepping up and creating value by taking charge and acting when there is an opportunity.
• Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.
• Nurturing growth and belonging by respecting and celebrating everyone for who they are.
• Competencies
• Creative and innovative
• Bias for action and solving problems
• Deliver results
• Able to motivate and lead
• Versatile and flexible
• Working Conditions:
• Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.
• A quiet workspace with minimal background noise for calls.
• High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting).
  

We encourage applicants with a range of experiences who can demonstrate how their qualifications and skills align with the requirements of this role.

This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.