Senior Residential Solar QA & Operations Specialist

Job Summary:

As a Senior Residential Solar QA & Operations Specialist, you are a member of one of IGS’ fast-paced emerging businesses. A Senior Residential Quality Assurance & Operations Specialist is responsible for a variety of operations related tasks such as reviewing solar systems along the installation process for validity and quality, approving the purchase of these systems, and assisting external business partners though IGS’ milestone process. This role directly contributes to IGS’ goal of scaling our Residential Solar business quickly and efficiently.

Primary Responsibilities:

• Evaluate solar systems submitted for milestone review.
  • Review and process a high volume of solar projects from outside parties to ensure compliance with IGS’ program requirements.
  • Review shading reports, project photos, and other project specific documentation to ensure project quality.
• IGS Solar 360 platform expertise and partner support
  • Become an expert user of IGS’ Solar 360 platform, capable of guiding external business partners through IGS’ milestone review process.
  • Craft clear and concise instructional emails to provide external partners with detailed instructions on how to navigate IGS platform features, milestone rejections, and product information.
  • Develop and deliver comprehensive training sessions to educate partners on common reasons for milestone rejections.
  • Identify issues and create software tickets for IT support providing essential information and context to facilitate timely resolutions.
• Process improvement
  • Create comprehensive user guides and process flows to help facilitate understanding and utilization of key systems and procedures.
  • Analyze KPIs to assess performance metrics and identify areas of improvement within IGS’ milestone review process.
  • Collaborate with cross functional teams such as Customer Operations, Finance, Accounting, and Business Development to address operational challenges, streamline processes and drive initiatives that align with organizational goals and objectives.

Required Skills:

• Demonstrates a drive for results, efficiency, and embraces the value of Continuous Improvement.
• Intermediate computer skills, such as Microsoft Excel, PowerPoint, Word
• Ability to learn new technology platforms (partner portals, reporting portals, etc.).
• Ability to adapt, evolve and thrive in an ever-changing environment.
• Ability to learn a variety of IT applications and learn our business’s processes.
• Exceptional organizational skills and document management skills with an attention to detail.
• Positive attitude, self-motivated, strong analytical skills, results oriented, driven.
• Strong attention to detail and the ability to navigate complex resolutions.

Minimum Education & Experience:

• Prior experience in Solar Installation, Solar Inspection, or Solar Service roles required
• 4 years of work experience
• Intermediate skills in all MS Office Applications (Outlook, PowerPoint, Word, Visio, SharePoint)
• Familiarity with Solar Shading tools such as Aurora and Eagle View is a plus

Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.

Salary Range:

*This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.

How We Support Your Wellbeing:

Our employees are our most valuable asset. That’s why at IGS, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey.

• Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.

• Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents.

• Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.

• Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.

• Work-Life Balance: paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

Equal Opportunity Employment:

It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited.