Offer summary

Qualifications:

Proven experience in operations, business launch, or program management roles., Strong organizational skills and ability to adapt in fast-changing environments., Excellent communication skills for effective remote collaboration., Familiarity with automation tools and project management software..

Key responsabilities:

Collaborate with an Account Executive to convert leads into live pilot clients.

Build and manage onboarding workflows for new business line clients.

Operationalize pilot programs to ensure consistent execution and customer experience.

Track and report progress across pilot accounts to internal stakeholders.

Job description

About Panoptyc

At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're excited to invite top talent worldwide to join us in reshaping the future of retail security.

About the Role
We're seeking a proactive and detail-oriented New Business Launch Operations Manager to drive operational execution during the launch of a new business line. In this crucial role, you’ll partner closely with a dedicated Account Executive to convert leads into pilot clients and operationalize those pilots for scale. You'll help create internal workflows, streamline handoffs, and stand up new systems—fast. This is a fast-paced, high-ownership position ideal for someone who can learn on the fly, adapt quickly, and bring structure to ambiguity.

Responsibilities

Collaborate with an Account Executive to take qualified leads from interest to live pilots
Build and manage onboarding workflows for new business line clients
Operationalize pilot programs, ensuring consistent execution and customer experience
Identify inefficiencies and design scalable solutions for workflows and systems
Track and report progress across pilot accounts to internal stakeholders
Coordinate cross-functional teams to ensure successful pilot launches and transitions
Set up automation tools and processes to streamline repetitive operational tasks
Continuously iterate and improve based on client feedback and operational results

Requirements

Proven experience in operations, business launch, or program management roles
Strong organizational skills and the ability to work in fast-changing environments
Experience coordinating across multiple teams and stakeholders
Comfort with ambiguity and learning quickly on the job
Strong communication skills and ability to work effectively in a remote environment
Availability to work during US business hours

Tools & Technology

Automation & Workflow: Zapier, Airtable, Notion
Communication: Slack, Google Workspace, Notion, Microsoft 365
Project Management: Asana or equivalent PM tools

Bonus Points

Experience launching a product or business line from scratch
Comfort designing and implementing automation workflows
Background in tech-enabled services or startups
Familiarity with CRM platforms and sales enablement tools
Experience in retail, logistics, or service-based business models

Why Join Panoptyc?

Competitive hourly rate based on experience
Opportunity to lead and shape a new business unit from the ground up
Be part of a rapidly growing team reshaping retail security
Full remote work flexibility with a dynamic, global team

Job Details:

Full-time status (40 hours per week)
Able to work during US Eastern time zone
Salary: $12 USD/hr
Location: Philippines

How to Apply
Ready to build something new from the ground up and help us launch the future of loss prevention? Apply here - https://jobs.ashbyhq.com/Panoptyc/ae786509-7dd4-4dc6-9b99-7a92df2aad6d

Let's protect retail together! 🚀

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