Head of Revenue Operations

👋 Who are we?

Nordhealth’s mission is to build software that improves the daily lives of healthcare professionals. We build software that empowers veterinary and therapy professionals to provide the best possible care experiences to their patients. Our products are used daily by over 50,000 professionals in clinics and hospitals across 30+ countries. We excel with 20+ years of experience in healthcare and veterinary software.

We understand that talent comes from everywhere and anywhere. The greater our diversity, the better the products we deliver. That’s why we are a remote-first company, headquartered in Helsinki, Finland, with all 400+ employees working either remotely or from collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in our other markets too, especially in Europe and North America (more at our website nordhealth.com.)

About the role

We are here to create great healthcare products. That’s at our very core, but it’s the people who make companies great, not the other way around. We spend more time with our co-workers than anyone else in our lives. Being part of an exceptional team is not only important for your personal mindfulness but key for your professional progression.

This highly commercial role is to be the senior leader in charge of revenue operations for the Nordhealth group. Reporting to the Group CFO, and working closely with growth leaders in the Nordhealth business units (BUs), the Head of Revenue Operations will aim to support the long-term growth of Nordhealth. You will help maximise revenue by providing data-driven insights, implementing scalable technology solutions, and improving the ways of working across all of the go-to-market (GTM) teams. 🚀

Your key responsibilities include:

• Senior RevOps leader supporting the business unit CEOs, and the senior GTM leaders at Nordhealth.

• Provide valuable reporting and insight throughout the lifecycle of clients, from new-lead all the way to closed-won, and then in-life.

• Prepare full-funnel forecasts for sales and marketing leadership.

• Understand churn-drivers and help predict at-risk client churn.

• Evaluate the performance of sales, marketing, and customer success, and guide decision-making with insights into what is working well, and not.

• Optimise processes, and influence ways-of-working in sales, marketing, and customer success, to increase performance.

• Own the GTM tech-stack, selecting & integrating the right tools, and ensuring the tools are being used well.

• Support in key GTM projects inc. target-setting & commissions, and pricing.

• Own the upstream billing processes, including: Structuring/centralising of client commercial data, and integration with downstream billing tools/processes.

• Develop a strategy/vision for the Rev Ops team & function. Gain buy-in from senior management, and implement.

• Other duties that can be reasonably requested by the Group CFO, BU CEOs, or GTM leaders.

What will help you to be successful in this role?

Ideally, you have already gained some experience from working in a fast growing, global fast-paced SaaS company. In addition, our humble wishlist includes:

• High level of experience in revenue operations.

• Strong sense of what ‘good’ looks like, and how to get there.

• Strong at relationship building and influencing stakeholders.

• Being hands-on.

• Being highly analytical.

• Being technically savvy.

• Effective communication skills.

• Good knowledge of Hubspot would be helpful.

What’s in it for you?

At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Our global healthcare domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment. 🌎

In addition, we offer:

• The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare

• Competitive compensation and benefits

• Learning and professional growth opportunities

• The tools you need, and enjoy using

• Frequent company events and talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.