Offer summary

Qualifications:

5+ years of experience in sales engineering or technical consulting roles., Bachelor’s Degree in engineering, computer science, or a related field preferred., Strong knowledge of SaaS, web-based applications, and security protocols., Experience with web service technologies (REST/JSON) and API integration..

Key responsabilities:

Become an expert in Mitek’s product suite and educate customers on offerings.

Deliver tailored presentations and demos to support solution selling.

Lead discussions on technical requirements and ensure successful product evaluations.

Collaborate with teams to develop solutions and assist customers with troubleshooting.

Job description

Mitek is rapidly expanding and seeking a talented, passionate Sr. Sales Engineer to join our pre-sales team in the United States. This is a remote position with up to 60% travel.

Our Sales Engineering team focuses on acquiring new customers for our industry-leading Mobile Verify® product through expert product knowledge and building strong partnerships with our Sales team.

As a member of our Sales Engineering team, you’ll be responsible for partnering up with the Sales team to win deals and acquire new customers. Along this exciting journey you’ll be involved early in the process, forming relationships with key stakeholders and decision-makers to understand their motivations for Digital Identify Verification and pain points in their current process. Educating, positioning, and creative solution selling on how Mitek will solve their pain will be your task at hand. As you conclude the evaluation and secure the technical win, you’ll work with others in the go-to-market team to prepare the customer for customer onboarding.

Key Responsibilities

Become an expert in Mitek’s product suite at a precise technical level

Educate customers on Mitek product offerings, integration techniques, and best practices

Confidently deliver effective presentations and demos tailored to a solution based selling strategy

Contribute and coordinate RFIs and RFPs with quality responses

Lead discussions related to technical requirements, potential use cases, and success criteria

Understand the customer’s pain points to effectively apply solution selling

Ensure that product evaluations/proof of concepts (POCs) and pilots will have a high chance of success

Collaborate with internal/external teams to develop robust system solutions

Accurately scope out and communicate the project requirements and implementation efforts to the customer and to others on the Go-To-Market team

Support and assist customers with hands-on end-to-end troubleshooting when issues arise

Capture and provide valuable customer feedback for product improvements

Participate in internal technical testing of new products to assist the Product team with feedback about performance

Qualifications - Hard Skills

Willingness and ability to travel up to 60%

5+ years of relevant experience in a sales engineering, solutions engineering, or technical consultant position

Bachelor’s Degree in engineering, computer science, or a related field strongly preferred

Strong working experience with SaaS, web-based, and enterprise application architectures, including infosec issues

Knowledge of client-server and server-server architecture, communication protocols, and security experience

Expert knowledge of web service technologies (REST/JSON), SDKs, and API usage and integration

Experience with technical selling to financial services, FinTech, and modern marketplace/gig economy companies a plus

Experience in the Identity, Fraud, and/or Risk industry domains preferred

Prior experience developing/managing native (Android/iOS) or mobile web applications a plus

Working knowledge of scripting languages (Python, Javascript, etc.) preferred

Requirements - Soft Skills

Self-starter with a strategic mindset

Willing to share best practices and learn new skills and approaches from colleagues

Thrives in a fast-paced, team-focused culture

Remains highly organized and adaptable in a fast-paced, dynamic environment

Logical and creative in problem-solving

Decisive mindset with an ability to thoroughly analyze a customer's portfolio and business use case and decide if they will be successful with our product, and a right fit for our partnership

Excellent interpersonal and relationship management skills

Excellent project management skills – demonstrated planning, organization, and facilitation, paired with strong attention to detail and schedule awareness; skilled at prioritization and multi-tasking

Strong communicator, in written, oral, and in-person formats, with the ability to share and communicate ideas to people at various levels within customer organizations in a clear and concise manner

Ability to write in explanatory and procedural styles for multiple audiences

Ability to manage and influence others (both within and outside your own direct work-group)

Ability to summarize complex issues simply and effectively

Required profile