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Compliance Support Specialist

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Philippines

Offer summary

Qualifications:

A keen interest in cybersecurity and a desire to build a career in the industry., Excellent verbal and written communication skills., Organised, detail-oriented, and able to manage workload effectively., Confident using computers and comfortable learning new systems..

Key responsabilities:

  • Respond to and manage customer compliance-related queries through the ticketing system.
  • Provide support to assessors in delivering Cyber Essentials and Cyber Essentials Plus assessments.
  • Ensure tickets are triaged, updated, and resolved in line with SLAs.
  • Assist with drafting customer-facing documentation and FAQs.

The Outline logo
The Outline https://theoutline.com/
11 - 50 Employees
See all jobs

Job description

About the Company:

Our client is a UK-based cybersecurity innovator dedicated to simplifying and strengthening digital protection for small and medium-sized enterprises (SMEs) and managed service providers (MSPs).

About the Role

We are seeking a proactive and detail-oriented Compliance Support Specialist to join our dynamic team. In this role, you will be instrumental in managing customer compliance-related inquiries, supporting the delivery of Cyber Essentials and Cyber Essentials Plus assessments, and contributing to the development of customer-facing documentation. https://www.ncsc.gov.uk/cyberessentials/overview

Schedule will be 8 AM - 4 PM UK shift ( 3 PM - 11 PM PHT)

Key Responsibilities:
  • Respond to and manage customer compliance-related queries through our ticketing system.
  • Provide support to our assessors in the delivery of Cyber Essentials and Cyber Essentials Plus assessments.
  • Ensure tickets are triaged, updated, and resolved in line with SLAs.
  • Assist with drafting customer-facing documentation and FAQs.
  • Help customers understand requirements and next steps in a friendly and professional manner.
  • Support internal compliance initiatives and process improvements.


    • About You:
  • A keen interest in cyber security and a desire to build a career in the industry.
  • Excellent verbal and written communication skills.
  • Organised, detail-oriented, and able to manage your workload effectively.
  • Confident using computers and comfortable learning new systems.
  • Able to work independently and collaboratively as part of a team.
  • Positive attitude, proactive approach, and willingness to learn.

    •

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Cyber SecurityInternal DocumentationCompliance Management

    Other Skills

    • Customer Service
    • Teamwork
    • Communication
    • Problem Solving
    Are you interested?

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