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Community Manager

Offer summary

Qualifications:

Fluent in English, both written and spoken., 4+ years in a customer-facing role, preferably in customer support or community engagement., Familiarity with ecommerce platforms, especially Amazon Seller Central, is a major plus., Strong verbal and written communication skills with a proactive engagement approach..

Key responsabilities:

  • Respond to customer support tickets with empathy and ensure a high CSAT score.
  • Engage actively in community spaces and respond to user feedback and concerns.
  • Monitor feedback platforms and categorize user pain points for internal visibility.
  • Collaborate with internal teams to share user insights and support cross-functional projects.

Threecolts logo
Threecolts Scaleup https://threecolts.com
201 - 500 Employees
See all jobs

Job description

Fully - Remote
$45,000 + Benefits

About Threecolts
Threecolts is on a mission to empower ecommerce sellers with world-class software and support. Our products help sellers grow and scale their businesses across platforms like Amazon, Walmart, and beyond. With a passionate user base and a strong focus on community-driven product development, we are seeking a dynamic Community Manager to be the voice, heart, and bridge between our users and our internal teams.

The Role
As a Community Manager at Threecolts, you will be the frontline advocate for our users across various social and support channels. You will play a crucial role in shaping the public image of our brand, supporting customer success, and ensuring a feedback loop between users and our product teams. This is a high-impact role that requires empathy, clarity, and a proactive communication style.


Responsibilities:

    • Customer Support & Feedback (30 mins–1 hour daily)
  • Respond to customer support tickets with empathy and accuracy.
  • Ensure a 90%+ positive CSAT score through timely and helpful responses.
  • Escalate recurring issues and user insights to the product team.
  • Provide additional support coverage during high-volume periods.
    • Community Engagement
  • Actively engage in community spaces such as Facebook Groups, Reddit, Twitter, and other platforms.
  • Respond to questions, feedback, and concerns with a human and brand-aligned voice.
  • Share updates, announcements, and product changes in community channels.
  • Affiliate & Creator Collaboration
  • Maintain strong relationships with affiliates and top community contributors.
  • Share key product and company updates to enable accurate messaging.
  • Encourage participation and collaboration with advocates and influencers.
    • Customer Feedback Management
  • Monitor platforms like Frill for new feedback and route it appropriately via Linear (with correct status tags).
  • Track and categorize feature requests and user pain points from all touchpoints.
  • Highlight recurring themes and product suggestions for internal visibility.
    • Internal Collaboration
  • Participate in weekly syncs with Product Managers to share user feedback and trends.
  • Help inform roadmap decisions through community insights and data.
  • Collaborate with education, support, and product teams on key initiatives.
    • Cross-Team Support
  • Step in to support cross-functional projects as needed.
  • Act as a connector between our users and internal stakeholders to ensure alignment and transparency.
    • Overall Goal
  • Build and nurture a positive, trusted community around Threecolts and Seller 365.
  • Drive customer retention, product adoption, and brand advocacy through exceptional community experiences.


    • Requirements :
  • Fluent in English (written and spoken)
  • 4+ years in a customer-facing role, ideally in customer support or community engagement.
  • Familiarity with ecommerce platforms—Amazon Seller Central knowledge is a major plus.
  • Strong verbal and written communication skills.
  • Comfortable being public-facing, with a positive and proactive approach to engagement.
  • Ability to write clear, concise, and brand-aligned messages.
  • Experience working cross-functionally in a fast-paced, remote environment is a bonus.


    • What You’ll Love About Us:
  • Fully remote team with a collaborative and mission-driven culture.
  • Opportunity to have a direct impact on product and user experience.
  • Access to passionate users and the chance to grow a strong, vibrant community.
  • Competitive compensation and room to grow.

    •

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Civic EngagementE-CommerceProduct KnowledgeCustomer Interaction ManagementAmazon Marketplace

    Other Skills

    • Customer Service
    • Communication
    • Relationship Management
    • Distributed Team Management
    • Empathy
    • Collaboration
    • Communication
    Are you interested?

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