PHP Support Engineer

This is a remote position.

PHP Support Engineer

Do you have a passion to belong to an organization where your contributions go a long way? Do you want to belong to an intimate but growing team passionate about innovation, collaboration, and exceptional client service?

At Atrium, we are constantly striving to grow and learn to better support our clients. If you have a growth mindset, are a self-starter, and thrive in a dynamic environment, you are probably a great fit for our team!

Overview

We are seeking a dedicated and enthusiastic Support Engineer to join our dynamic team. As a Support Engineer, you will provide technical assistance to customer care and development teams, troubleshoot and resolve issues, and ensure the smooth operation of PHP and MySQL applications. This is an excellent opportunity to grow your skills and work with a collaborative and innovative group.

What You will Do

• Live by and champion our values: #clientjoy, #teamspirit, #enthusiasm, #initiative, #gratitude.
  

• Investigate, troubleshoot, and resolve bug reports and technical issues clients and internal teams report.
  

• Work closely with the support and implementation teams to analyze, replicate, and resolve customer-reported issues.
  

• Document solutions and contribute to an internal knowledge base to improve support efficiency.
  

• Collaborate with developers to escalate and resolve complex issues requiring code changes.
  

• Work with our support and implementation teams to resolve complex problems.
  

Qualities You Will Bring

• Strong analytical and problem-solving skills
  

• Ability to work autonomously in a fast-paced environment and efficiently under pressure.
  

• Ability to communicate complex technical issues to technical and non-technical audiences.
  

• Enthusiasm for interacting and collaborating cross-functionally in your search for solutions to our clients' needs.
  

• Attention to detail and a methodical approach to troubleshooting and debugging.
  

• Ability to prioritize and manage multiple incoming support tickets while maintaining quality resolution.
  

Experience You Will Bring

• 3 years of experience working with PHP applications, including debugging and resolving issues within CodeIgniter or other PHP frameworks.
  

• 3 years of experience in web technologies/standards such as HTML5, CSS3/LESS, Responsive Design, Bootstrap, JavaScript/jQuery/AngularJS, Ajax etc.
  

• Strong understanding of database-driven dynamic web application
  

• Advanced knowledge of Object Oriented Programming
  

• Advanced knowledge of relational database
  

• Familiarity with MVC (Model-View-Controller) design
  

• Experience with Web Services based on SOAP or REST
  

• Working understanding of Linux-based platforms
  

• Working knowledge of GIT-based code repository
  

• Experience debugging and troubleshooting PHP applications, especially within a product environment.
  

• Familiarity with logging, monitoring, and debugging tools.
  

• Experience with ticketing systems such as Jira, Zendesk, Zoho, or similar, with a history of detailed and timely updates to tickets/cases. 
  

Nice to have

• Coding for cross-browser compatibility and security
  

• Working knowledge of Python
  

• Familiarity with Accessibility standards (WCAG)
  

Why Atrium

• Our mission is to connect people and solutions to power exceptional experiences.
  

• Collaborate with a passionate, positive-minded team from around the country that supports and encourages one another.
  

• The ability to learn and expand your career at a fast-growing and continuously evolving company.
  

• Your contributions will be visible and have a high impact.
  

• We invest in our employees through career development & opportunities, virtual social events, and competitive benefits.
  

• Enjoy the benefits of working remotely full-time, with the opportunity to connect in person with our Dallas-Fort Worth team occasionally.
  

Who We Are

Atrium Campus provides campus card management solutions reimagined for the mobile generation for the higher education, senior living, corporate and government markets. The Atrium cloud solution encompasses closed loop payments, meal plans, declining balance, activities, physical access rights, mobile credentials, identity management and more. 

Learn more about Atrium at http://www.atriumcampus.com.

As an equal opportunity employer, Atrium welcomes diverse employees and leaders with integrity, while serving clients and partners with a commitment to excellence.

PLEASE NOTE: All candidates applying to this job posting must be authorized to work in the United States without sponsorship of any kind; no possibility of H1-B sponsorship, transfers or corp-corp available.