Offer summary

Qualifications:

Proven experience in operations or office coordination within a service-based business., Advanced knowledge and hands-on experience with ServiceM8., Strong organizational skills and excellent written and verbal communication in English., Ability to work independently, prioritize tasks, and take initiative..

Key responsabilities:

Create and assign new jobs while efficiently scheduling the field team.

Maintain clear communication with clients and update job statuses in real time.

Organize and manage emails, flagging urgent tasks and following up as needed.

Support daily administrative and operational needs, troubleshooting client or scheduling issues.

Job description

This is a remote position.

Schedule: Monday to Friday, 7:00 AM to 4:00 PM (Australian Eastern Time) Includes a 1-hour unpaid break

Total Weekly Hours: 40 hours

Our client is looking for a reliable, self-sufficient, and tech-savvy team member with prior experience managing operations in a service-based business. As the backbone of their office, you'll ensure jobs are scheduled, clients are communicated with, and daily workflows run smoothly and efficiently. You must be comfortable working autonomously, taking initiative, and thinking several steps ahead to support a fast-moving team of field technicians. If you're passionate about organization, customer service, and digital tools—and you thrive in a dynamic environment—they’d love to hear from you.

Key Responsibilities

ServiceM8 Management

Create and assign new jobs
Efficiently schedule the field team
Update job statuses in real time
Maintain clear and timely communication with clients via ServiceM8

Inbox Management

Organize and manage emails professionally and promptly
Flag urgent tasks and follow up as needed

Client Communication

Liaise directly with property managers and clients to confirm appointments
Follow up on outstanding service details and documentation
Deliver professional, high-quality interactions at all times

Office Operations Oversight

Support the team's daily administrative and operational needs
Troubleshoot and resolve client or scheduling issues
Keep compliance service activity records up to date

Requirements

Proven experience in a similar operations or office coordination role within a service-based business
Advanced knowledge and hands-on experience with ServiceM8
Strong organizational skills and inbox management capabilities
Experience working with real estate property managers and understanding their workflows
Excellent written and verbal communication skills in English
Confidence in calling and speaking with clients
Ability to take initiative, prioritize tasks, and work independently
Strong attention to detail and problem-solving skills
Experience with social media management (planning, scheduling, and posting content) is a plus