Administration Officer for a Clinic in Australia (Home Based Part Time)

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Full Remote
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Offer summary

Qualifications:

Strong organizational skills and attention to detail., Experience in patient communication and appointment management., Familiarity with claims processing and invoicing in a healthcare setting., Ability to manage multiple tasks and prioritize effectively..

Key responsabilities:

  • Confirm and follow up on patient appointments and manage the shared email inbox.
  • Set up and maintain patient files, ensuring accurate data entry.
  • Process daily remittances, manage third-party invoices, and follow up on claims.
  • Action care plans and maintain compliance with administrative procedures.

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201 - 500 Employees
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Job description

Patient Communication & Appointment Support
• Confirm upcoming patient appointments and follow up on any unconfirmed bookings
• Manage the shared email inbox: delete junk, respond to basic enquiries, forward messages to the appropriate team members, and flag items for action

Patient File Management
• Set up, manage, and maintain patient files across all appointment types (initial, follow-up, TAC, WorkCover, etc.)
• Ensure accurate entry of patient details, case information, and recall dates
Process file requests and update files as needed

Claims & Invoicing
• Process daily remittances and reconcile payments
• Submit and manage all third-party (3P) invoices, including TAC, WorkCover, and Medicare
• Follow up on outstanding claims as required

Clinic Workflow & Administrative Compliance
• Set and maintain recalls for ongoing patient care
• Action care plans and related documentation, including COC, PMP, and AHTRP

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Teamwork
  • Communication
  • Problem Solving

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