Offer summary

Qualifications:

Six months of customer service experience required., Demonstrated basic computer skills are necessary., Strong interpersonal and communication skills are essential., One year of customer service experience in a hospital or medical office is preferred..

Key responsabilities:

Greet and check-in patients in a professional manner.

Update and verify patient demographics and insurance information.

Schedule appointments and inform patients about delays and wait times.

Process payments and support the administrative functions of the clinic.

Job description

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0 Shift: Days Schedule: Mon - Fri

Position Summary

The Patient Services Representative (PSR) is an excellent opportunity at MultiCare to support our Imaging Services. In this role, you may assist with patient registration and order entry, prior imaging retrieval and preparation and scheduling assistance. We look for individuals who embody MHS's values and focus on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. You ensure superior customer experience by identifying and resolving patient needs related to patient intake and care including greeting and checking-in patients, as well as verifying information supplied by patients.

Essential Functions

Greets incoming customers in a professional manner to assess customer needs and ensures needs are met and customer service expectations exceeded.
Efficiently updates and verifies patient demographics, insurance, and contact information, and assists customers in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance.
Thoughtfully directs patients on next steps and informs patient about delays and wait times.
Promptly schedules appointments
Proactively requests payments from patients on current and past medical services.
Receives and processes those payments following appropriate procedures.
Supports administrative function of the clinic.
Coordinates with other care teams and employees to provide a seamless experience for patients.
Completes training and pass-off requirements

Requirements

Six months of customer service experience
Demonstrated basic computer skills
Strong interpersonal and communication skills
One year of customer service experience, in a hospital or medical office preferred

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

Belonging: We work to create a true sense of belonging for all our employees
Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
Market leadership: Washington state's largest community-based, locally governed health system
Employee-centric: Named Forbes “America’s Best Employers by State” for several years running
Technology: "Most Wired" health care system 15 years in a row
Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $21.25 - $30.89 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.

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