Offer summary

Qualifications:

Bilingual proficiency in English and Spanish (B2-C1 level) with strong communication skills., Background in psychology, social work, or related fields is required., Experience in conducting interviews with vulnerable populations is preferred., Proficiency with Microsoft Office Suite or similar software tools..

Key responsabilities:

Conduct in-depth interviews with clients to gather detailed accounts of their experiences.

Follow a structured questionnaire in English while engaging with clients in Spanish.

Submit completed questionnaires for review and coordinate follow-up interviews as needed.

Maintain accurate records of interview statuses and escalate complex client situations to leadership.

Job description

Position Purpose
As a Bilingual Interviewer, you will play a vital role in supporting clients who have faced hardships and mistreatment while navigating their journey into and within the United States. You will conduct empathetic, professional interviews—typically five per client—to gather comprehensive information about their experiences. Your ability to establish rapport quickly and communicate with clarity is essential to ensuring an efficient process that truly captures each client’s story. Fluency in both Spanish and English is required.
*Please note: Only candidates with a background in psychology, social work, or related fields will be considered.

Schedule: M-F 10 AM -7 PM EST
Starting at $7.25 per hour

Key Responsibilities

-Conduct in-depth interviews with clients to obtain detailed accounts of hardships and abuse, facilitating the accurate and compassionate documentation necessary for declaration writing.
-Follow a structured questionnaire in English while engaging with clients in Spanish, ensuring consistency and completeness of information.
-Submit completed questionnaires for review by the Team Lead; coordinate follow-up interviews as needed to gather additional details.
-Upload all approved client documentation into the case management system promptly and accurately.
-Maintain up-to-date records of interview statuses and client interactions, ensuring timely progression of case tasks.
-Escalate sensitive or complex client situations to leadership, especially when dealing with dissatisfied clients or emotionally charged circumstances, handling each with professionalism and empathy.

Essential Skills & Qualifications

-Bilingual proficiency in English and Spanish (B2-C1 level) with outstanding verbal and written communication skills.
-Proven experience in delivering exceptional customer service, with the ability to listen actively and ask relevant follow-up questions.
-Strong attention to detail, ensuring accuracy in documenting responses and case information.
Ability to multitask effectively, managing multiple interviews and data entry simultaneously in a fast-paced environment.
-Adaptability to changing priorities and a dynamic work setting.

Minimum Requirements

-High school diploma or equivalent; relevant experience may be considered.
-Proficiency with Microsoft Office Suite or similar software tools.
-Previous experience conducting interviews in challenging contexts, such as with vulnerable populations, children, or families, is preferred (law firm experience is not required).
-Background in psychology, social work, education, or community services, especially involving crisis management, trauma-informed communication, or conflict resolution, is highly valued.

Reliable computer with specifications including:
8-16GB RAM
256GB SSD
Intel Core i5 Gen 8+ (2.0GHz or higher)
Webcam
Minimum 25 Mbps internet speed
Compensation

Join Us Today!
Our firm believes in creating an inclusive community where team members are valued and connected, even while working remotely. Join us to make a real difference and enjoy the journey. We can't wait to meet you if you're ready to participate in this exciting adventure! Apply now! Apply now!