Specialist, Sales Support (Remote)

Job Title:

Specialist, Sales Support (Remote)

Job Description

The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Uses intermediate to advanced level of knowledge of product and service offerings to support customers and sales teams.

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a remote Specialist, Sales Support position at Concentrix is just the right place for you!

As a remote Sales Support Specialist, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE 

As a Sales Support Specialist working from home, you will:

• Prepare quotes, contracts, and RFP/RFI responses

• Maintain quote documentation with accurate pricing and configurations

• Maintain sales demonstration tools and applications in support of sales teams

• Work within a few sources of data/systems to produce an outcome with some variability

• Practice a moderate level of independent judgement to make decisions

• Develop and deliver sales presentations and/or trainings in a professional and effective manner

• Maintain up-to-date awareness of company activities and industry trends

• Provide consistent follow up on opportunities or inquiries

• Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service

• Troubleshoot problems and assist customers to understand why a product is notworking properly or service is not meeting expectations

• Identify and summarize moderately complex issues for management review

• Work with teams and report directly to Support Manager

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:

Experience in written and verbal communication with internal and external partners

• Experience in administrative tasks, organization of work materials, prioritization, and meeting quotas

• Demonstrated ability critically think and address moderate customer and client issues

• Demonstrated ability to focus on customer needs and communicate with higher level staff

• Demonstrated ability to follow scripts and/or processes according to contractual agreements

• Demonstrated ability to follow scripts and/or processes according to contractual agreements

• Aptitude to learn new technology and data

• Prior experience working with MS programs

• Must reside in the United States and have a valid U.S. address for residence

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

• The base salary range for this position is $14.42- $16.82/hr., plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.

• DailyPay enrollment option to access pay "early," when you want it

• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more

• Health and wellness programs with trained partners to help promote a healthy you

• Mentorship programs that support your rewarding career journey 

• Work-from-home convenience with company-supplied technologies

• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

• A range of other perks and benefits

The deadline to apply for this position is June 2nd, 2025

Location:

USA, TN, Work-at-Home

Language Requirements:

English (Required)

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English

•Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.