Offer summary

Qualifications:

Bachelor's degree in Engineering or a related field., Strong technical knowledge of product development and support processes., Excellent communication skills for customer interaction and technical discussions., Ability to analyze market trends and provide feedback for product improvement..

Key responsabilities:

Provide prompt and effective technical assistance to customers for existing and new products.

Engage in technical discussions and communications with customers and internal teams.

Oversee product installation, testing, and training, ensuring smooth user acceptance testing.

Collaborate with cross-functional teams to support product development and customer needs.

Job description

KX Technologies Pte Ltd

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

As a Technical Support Engineer, your primary responsibility is to ensure our customers receive prompt and effective technical assistance for both existing products and those in development and testing. You will interact directly with customers and participate in technical discussions of projects via phone, email, or in person. Utilizing in-depth knowledge of the company's products to provide accurate and effective support. Additionally, you will stay updated with product changes, market demands, and trends, and provide timely and accurate feedback to the internal product development and technical teams.

Serve as the primary technical contact for customers regarding existing products and potential new developments. Identify customer requests and translate them to internal teams.
Engage in technical-related communications with key customers. Visit customers with the sales team for product demonstrations and updated presentations. Collaborate closely with internal development teams and customer teams on POC (Proof of Concept), validation trials, and qualification of new products.
Oversee product installation, testing, commissioning, and training. Liaise with customers to ensure smooth UAT (User Acceptance Test).
Stay informed about new market trends and technologies. Conduct comparative studies and monitor competitors' products. Communicate findings to the product development team and support gap analysis and identification of development needs. Conduct application-wise development in China including nation-wide new product testing to facilitate right product launch and local fitness.
Gather customer feedback and insights to improve products or services. Advocate for customer needs and contribute to continuous improvement efforts.
Collaborate with other technical support team members, as well as cross-functional teams such as sales, product management, and engineering, to ensure seamless customer support.
Be part of new product development teams in India and Singapore. Serve as a focal point for projects and inquiries in the China region, potentially managing some projects directly based on their type and resource requirements.
Source new materials, potential vendors, and machine makers from the local market.
Identify and develop product testing capabilities. Liaise with local laboratory/test facilities on protocols, regulatory, and special requirements.
Coordinate with product development teams on sample submissions. Follow up on product testing at external or customer sites, coordinate validation tests, and generate reports.
Early involvement with customers in system design and provide technical feedback based on Marmon Water residential filtration technologies and capabilities.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

Required profile