At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in more than 30 countries, we are strategic partners to leading global companies in their business process transformation.
We seek a Service Manager Senior who shares our passion for innovation and change. This role is critical to helping our business partners evolve and adapt to consumers' personalized expectations in this new technological era.
What will help you succeed:
- Proven experience in supplier/vendor management, including governance and performance monitoring.
- Strong knowledge of the incident management lifecycle, including response, recovery, and learning phases.
- Expertise in diagnosing and resolving software or service incidents in large-scale industries, preferably within financial services.
- Willingness to provide 24/7 on-call support on a rotational basis.
- Understanding of banking industry technologies, with a focus on customer communication systems.
- Ability to work independently and demonstrate self-motivation in a dynamic environment.
- Experience managing third-party changes and ensuring minimal service disruption.
This job can be filled in location #Spain-Remote.
Create with us digital products that people love. We will bring businesses and consumers together through AI technology and creativity, driving digital transformation to impact the world positively.
Globant is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Globant is also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Final compensation offered is based on multiple factors such as the specific role, hiring location, as well as individual skills, experience, and qualifications. In addition to competitive salaries, we offer a comprehensive benefits package. Learn more about life at Globant here: Globant Experience Guide.
The role involves ensuring the smooth operation of these platforms, minimizing service disruptions, and supporting internal teams and third-party vendors.
