Appointment Setter ZR_22304_JOB

This is a remote position.

JOB DESCRIPTION: Appointment Setter

Scope:

• • Monday to Friday, 9am to 6pm Bonita Springs, FL time with an hour unpaid break
    
  • Remote work using virtual phone system and CRM
    
  • Primary focus on appointment setting and lead management
    
  • Coverage during U.S. business hours
    
  • Performance-based bonus opportunities available
    
  • Initial 90-day evaluation period
    
  • Reports directly to clinic management
    
    

Responsibilities:

• Handle inbound calls and text messages from TV ad and newspaper insert responses
  
• Follow up with existing leads in the High Level CRM system
  
• Process initial patient intake including contact information and symptom details
  
• Follow established scripts for gathering medical history and symptom information
  
• Schedule appointments using the clinic’s booking system
  
• Send follow-up communications including directions and paperwork
  
• Maintain detailed documentation of all patient interactions
  
• Coordinate with in-office staff regarding scheduled appointments
  
• Process responses to automated text messages
  
• Work with old leads database to maximize conversion
  
  

Requirements:

• Strong English communication skills with clear phone presence
  
• MUST HAVE WINDOWS OS COMPUTER
• Experience with CRM systems, particularly Go High Level
  
• Ability to follow detailed scripts while maintaining natural conversation flow
  
• Professional phone etiquette and customer service orientation
  
• Reliable internet connection and quiet work environment
  
• Ability to maintain strict patient confidentiality (HIPAA compliance)
  
• Comfort with technology and ability to learn new software systems
  
• Experience in healthcare or medical office environment preferred