Offer summary

Qualifications:

Minimum 5.5+ years of sales experience in luxury wellness and hospitality sectors., Strong understanding of holistic health, detoxification, and wellness principles., Proficiency in CRM and booking software, particularly Revinate and ResortSuites., Exceptional communication skills with a preference for a neutral American English accent..

Key responsabilities:

Engage with leads through personalized communication to promote wellness retreats and programs.

Utilize closing skills to convert inquiries into bookings and align sales strategies with revenue goals.

Maintain accurate records of client interactions and reservations using CRM tools.

Guide potential guests through tailored program recommendations based on their health goals.

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Sales Experience in Luxury Wellness & Hospitality: Minimum 5.5+ years in sales roles within high-end resorts, wellness retreats, or holistic health businesses, with a proven track record of closing bookings and increasing revenue. Expertise in Holistic Health & Detox Philosophy: Strong understanding of fasting, detoxification, and holistic wellness principles to confidently educate and guide guests through program offerings. CRM & Booking Software Proficiency: Hands-on experience with CRM platforms like Revinate and booking systems such as ResortSuites and Opera, ensuring efficient lead management and reservation coordination. Exceptional Communication & Consultative Sales Skills: Ability to connect with potential guests on a personal level, build trust, and clearly articulate the value of wellness programs through a consultative sales approach. Accent & Communication Clarity: Preference for a candidate with a neutral American English accent and strong English grammar skills to ensure clear, professional, and engaging communication with potential guests. High-Level Customer Service & Relationship Building: Passion for creating meaningful guest experiences, maintaining long-term relationships, and fostering repeat business through follow-ups + personalized care. Target-Driven & Self-Motivated: Strong ability to work independently in a results-oriented environment, consistently meeting or exceeding sales goals while maintaining a guest-first approach.

Core responsibilities:

Lead Outreach & Conversion: Proactively engage with inbound and outbound leads, nurturing potential guests through personalized communication and effectively conveying the benefits of wellness retreats, fasting programs, and holistic health services. Closing & Revenue Growth: Utilize strong closing skills to convert inquiries into bookings, ensuring guests understand the transformative experience offered while aligning sales strategies with revenue goals. CRM & Booking Management: Maintain accurate records of client interactions, reservations, and follow-ups using Revinate and ResortSuites (and Opera), ensuring a seamless guest journey from inquiry to check-in. Customized Guest Consultations: Guide potential guests through tailored program recommendations based on their health goals, prior experience with fasting or detox programs, and expectations for their stay. Partnership & Referral Outreach: Develop relationships with wellness professionals, health practitioners, and past guests to drive referrals and expand the retreat’s reach within the holistic health community. Sales Strategy Execution: Collaborate with the marketing team to refine sales approaches, implement promotional offers, and optimize strategies for attracting high-value guests seeking a premium wellness experience.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

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