Offer summary

Qualifications:

Bachelor's degree with 4+ years of relevant experience, preferably in education technology or online learning., Prior experience in community management and project management., Strong communication skills, both written and verbal, with the ability to articulate ideas clearly., Familiarity with the higher education environment and ability to engage with academic leaders..

Key responsabilities:

Manage projects to ensure timely and high-quality delivery while coordinating with customers and internal teams.

Build and maintain strong, long-lasting relationships with customers as the lead point of contact.

Deliver customer demos and communicate product benefits effectively.

Stay updated on educational industry issues and collaborate with the client success team to enhance operational efficiency.

Job description

This is a remote position.

About the Company

This company is a cutting-edge social learning platform that transforms the way organizations connect, engage, and empower learners. By fostering community-driven learning, we help institutions create meaningful, scalable, and impactful learning experiences.

About the Role

The role will require someone who can think critically about the best way to support existing programs, with specific expertise and experience in supporting community building outside of courses, and then to guide and facilitate internal expansion of the company in other areas of that campus or organization including courses.

The goal is to grow them into department, college, and university-wide adoptions both inside and outside of courses.

The role will require someone who is willing to work to ensure current users implement successful non-course communities and have an exceptional experience, while also helping encourage expansion of educators using Yellowdig in their classrooms and beyond.

Responsabilities

Manage projects to ensure timely and high-quality delivery, by closely coordinating with customer and internal teams.
Build and maintain strong, long-lasting customer relationships.
Increasingly operate as the lead point of contact for all matters specific to your assigned customers.
Deliver powerful customer demos and communicate product benefits.
Effectively communicating via email and voice with concise and professional messaging at all times.
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
Work closely with the rest of the client success team to learn and take part in projects to increase our collective operational efficiency and impact.
Maintain up-to-date knowledge of Yellowdig platforms and capabilities. You must develop the ability to troubleshoot and problem-solve with clients on your own to truly satisfy many of their success needs.
Stay abreast of issues impacting the educational industry and factors influencing the market environment.

Requirements

A Bachelor's degree and 4+ years of relevant experience (may include advanced degrees).
Prior experience in effective community management. Project management, sales, as an educator
Experience in a similar role in education technology / online learning company developing and managing customers.
Able to build a genuine, trusting, reliable, competent rapport with customers.
Consultative customer handling style: discovering customer internal qualification status, decision processes, and ensuring alignment of their needs with our services.
Communication skills: strong listening and writing skills and clear and concise articulation of spoken English.
Passionate about working with customers, technology, education, and the intersection of the three.
Strong familiarity with the higher-ed environment and the ability to communicate with the confidence even with academic “higher-ups” (e.g., Vice Provosts, Deans, and those at the University CIO level).