Offer summary

Qualifications:

Minimum 1 year of customer service or call center experience required., Experience in financial services, home improvement, or sales is a plus., Proficiency with CRM tools and Microsoft Office Suite is necessary., Strong verbal and written communication skills with the ability to type at least 35 WPM accurately..

Key responsabilities:

Handle a high volume of inbound and outbound calls professionally and timely.

Identify and resolve customer needs related to home improvement projects and financing options.

Assist clients through various service-related requests and escalations while maintaining a positive attitude.

Document, escalate, and track customer issues using internal systems and work cross-functionally to resolve concerns.

Job description

Join a dynamic and growing team dedicated to simplifying home improvement and delivering top-tier customer support across multiple channels. This is a full-time, remote opportunity for residents of the following states:

AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

As a Customer Relations Specialist, you’ll be the voice of our company, helping clients, contractors, and consumers with financing, scheduling, and general inquiries related to home improvement projects. This role combines inbound and outbound call handling, live chat support, problem-solving, and operational support.

You’ll thrive if you're tech-savvy, people-oriented, and love fast-paced environments that require multitasking and critical thinking. We’re looking for individuals who are passionate about delivering exceptional customer experience and growing their skills in a remote first company.

Requirements

Minimum 1 year of customer service/call center or office experience required
1+ years in financial services, home improvement, or sales is a plus
Experience with CRM tools and Microsoft Office Suite
Technical proficiency with the ability to troubleshoot basic software and connectivity issues
Strong verbal and written communication skills
Ability to type at least 35 WPM accurately
Self-motivated, dependable, and able to work independently
Must pass a background check in compliance with state and federal laws
Previous remote work experience preferred
Previous experience with Five9 phone system a plus

Responsibilities

Handle a high volume of inbound/outbound calls in a timely, professional manner
Identify, research, and resolve customer needs related to home improvement projects and financing options
Follow communication scripts while maintaining a natural and empathetic tone
Assist clients (contractors, lenders, homeowners) through various service-related requests and escalations
Manage service requests through multiple digital platforms, ensuring timely and accurate responses
Use internal systems to document, escalate, and track customer issues
Work cross-functionally with internal departments to fully resolve customer concerns
Participate in training, special projects, and team meetings as assigned
Ensure full compliance with company policies and applicable financial regulations
Maintain a positive, solution-oriented attitude at all times

Work Schedule & Compensation

Hours: Full-time, 40 hours/week
Set Shifts: Monday–Friday 1:30p-10:00p EST or Tuesday-Saturday 10:00a-6:30p EST
Training: Paid, 2 weeks, Monday–Friday, 9:00 AM – 6:00 PM EST
Pay: Starting at $14/hour + $1/hr shift differential for nights/weekends
Status: Full time- Benefit (40 hrs) eligible 1st of month after 60 days

Equipment & Work Environment

Company-provided equipment for full-time, permanent employees
Must have a secure, high-speed internet connection and dedicated workspace

Ready to make a difference from the comfort of your home?
Apply now to join a supportive, forward-thinking team where your customer service skills make a real impact in the home improvement industry.

NOT YOUR ORDINARY CALL CENTERᵀᴹ

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