Offer summary

Qualifications:

Recent graduate with a degree in a relevant field., Fluent in German and English, both written and spoken., Experience in Customer Success or a similar role is preferred., Strong communication skills and the ability to adapt to multicultural environments..

Key responsabilities:

Provide support to InEvent clients through chat, email, and virtual calls.

Meet key performance indicators (KPIs) related to response time and customer satisfaction.

Identify and report customer issues and potential improvements to the development team.

Continuously learn about tech updates and collaborate with team members to enhance platform performance.

Job description

ABOUT INEVENT

InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.

WHO WE ARE

InEvent is a remote event tech company with InEventers in over 13 different countries, speaking together more than 27 different languages. We are a global team. InEventers are a unique team, with a shared Vision of growth and Values. We allow you to be yourself, and we encourage open communication. The most important thing here is not your experience, but your curiosity and passion to learn and grow with us!

ABOUT THE ROLE

Are you an enthusiastic graduate passionate about working in the tech industry? Does the thought of an opportunity to learn and develop a wider perspective outside of the university walls with top professionals excite you? Are you ready for an opportunity that will prepare you for a future professional career at our organization or any other organization you choose? Do you have a zeal for learning? If yes, then keep reading!

InEvent is launching a one-year Graduate Take-Off Program open to recent graduates from all around the world. The program aims to provide candidates with practical training and skill development opportunities needed to identify potential areas of strength and establish a professional foothold. You gain hands-on experience and develop skills that are in demand in the job market while also contributing to the overall goal of our company. The fantastic part of this is that you get paid while learning and developing these skills!!!!

The program will run for 20 hours per week during the course of the year and will be fully remote! At the end of the program, you could get the opportunity to work on a full-time basis with us at InEvent!

How amazing is that?

RESPONSIBILITIES

Support InEvent clients via chat support, emails, and virtual calls with high energy and active listening.
Meet CS KPIs of response time, average handling time, and Customer Satisfaction (CSAT) on all queries;
Identify issues with customers, investigate queries, and report issues and/or potential improvements to InEvent’s development team;
Learn continuously about tech and platform updates;
Work with team members to test and improve performance using the platform;
Become a subject matter expert (SME) on the InEvent product.

PRE-REQUISITES

Fluent German and English to communicate in writing and voice with customers around the world;
Experience with Customer Success or similar;
Experience in a SaaS or tech company;
Outstanding communication skills and empathy;
Flexibility and adaptability to service multicultural customers;
Happy to work between Tuesday - Saturday EMEA Hours, 3am- 11am Eastern time
Very (very) resilient to learn continuously in a startup!

PERKS:

Paid Time Off (PTO);
Birthday Gift and Work Anniversary Gifts.

PS: Candidates are required to own a personal computer and stable internet connection

PLEASE SUBMIT YOUR APPLICATION RESPONSE AND RESUME IN ENGLISH

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