Senior Business Analyst

The Senior Business Analyst plays a key role in implementing cloud-based big data analytics solutions for MedeAnalytics’ healthcare payer and provider clients. This individual will be responsible for understanding clients' technical and business objectives to ensure the seamless deployment of MedeAnalytics’ solutions. They will collaborate with external clients, project managers, analysts, engineers, testers, and support teams to gather and analyze business and technical requirements, with project durations ranging from 3 to 12 months. Additionally, they will collaborate with external clients with day to day requests or issues.

To be successful in this role, the ideal candidate will have experience in a client-facing capacity with a consultative and analytical approach. Strong problem-solving skills are essential, along with the ability to navigate complex business challenges and ability to communicate effectively in both verbal and written formats. Health plan and SaaS experience is highly desired. This individual must demonstrate strong customer-facing acumen and the ability to work collaboratively within a cross-functional team to drive successful implementations.

Responsibilities:

• Provide timely and professional responses to client inquiries, ensuring clear communication and exceptional service.
• Lead client-facing meetings to gather and document complex detailed client business requirements for health care provider and health plan business intelligence / analytic applications.
• Build collaborative partnerships with internal and external project stakeholders.
• Manage work effort deadlines and communicate status to the project manager and project team members accordingly.
• Lead implementation planning and setup activities for projects, ensuring all project and implementation-related documentation is accurate, up-to-date, and properly maintained.
• Maintain a thorough understanding of the standard client use cases for MedeAnalytics products and apply that knowledge to client-specific requirements, providing consultative support to guide the client through requests and business process needs to achieve their business objectives.
• Deliver projects and tickets within the defined scope and timeline according to MedeAnalytic’s governance.
• Conduct through investigations of issues. Create high quality tickets with thorough and in-depth acceptance criteria.
• Organize and lead requirement review meetings with internal and external stakeholders at various levels. Partner with engineering and testing teams to manage ticket requests, oversee deliverable execution, and ensure alignment with client satisfaction KPIs. Proactively identify and escalate issues as needed.
• Document and disseminate both internal documentation as well as client-facing and business-appropriate reference materials that reflect the detailed configuration of client-specific MedeAnalytics solutions.

Essential Skills, Experience and Education

• Bachelors degree or equivalent experience required
• Minimum 5 years client-facing consulting, Business Analyst or Client Service experience; SaaS experience strongly preferred
• Proven experience in software implementations and methodologies, preferably within health plans or hospital-based systems, with a demonstrated history of successfully delivering implementation projects.
• Experience with JIRA or other ticket-based tracking systems
• Deep understanding of the healthcare industry, including terminology such as ACGs, diagnosis and procedure codes, accounts, transactions, and claims.
• Extensive experience working with healthcare datasets and/or provider network systems. 
• Excellent oral and written skills to effectively communicate with internal and external stakeholders.
• Experience working with health care data and/or healthcare software, preferably in a health plan, provider or health plan setting, with a consulting firm, or a software vendor
• Skilled in Microsoft Suite of applications (Excel, Word, powerpoint, Sharepoint, Teams, etc)

Additional Information:

MedeAnalytics believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is $100,000 - $140,000 USD. Please note that actual compensations for all roles may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, relevant work experience, professional achievements/qualifications, skill level, business need, location and will be finalized at the time of offer.