Offer summary

Qualifications:

Experience in emergency response, customer service, or a fast-paced call center environment., Fluency in English, both spoken and written, with strong communication skills., Ability to remain calm and empathetic in high-pressure situations., Strong multitasking, critical thinking, and problem-solving abilities..

Key responsabilities:

Respond promptly to incoming incidents and provide immediate assistance to clients worldwide.

Manage the entire case lifecycle from intake to resolution, ensuring timely updates.

Collaborate with clinical and security teams to coordinate emergency services.

Document case details accurately and support the improvement of internal procedures.

Job description

Are you calm under pressure, passionate about helping others, and thrive in fast-paced environments? At Everbridge, we’re looking for dedicated professionals to be the first line of support in critical global situations.

As a global leader in critical communications and enterprise safety solutions, Everbridge helps keep people safe and organizations running during crises. From natural disasters to security incidents, we support business travelers and expatriates 24/7/365 through rapid coordination and expert care.

We're now hiring an International Operations Responder based anywhere in Hungary (this is a fully remote, home-based position). You’ll play a key role in our international response team, helping clients and their employees navigate emergencies with professionalism and empathy.

This role involves approximately 14 shifts over a 4-week period, divided into 7-day shifts and 7-night shifts. Day shifts run from 6:00 AM to 6:00 PM, while night shifts are from 6:00 PM to 6:00 AM. To recognize your commitment during night shifts, we offer a night shift allowance (15% per hour).

What you'll do:

Respond promptly to incoming incidents and provide immediate assistance to clients worldwide.

Manage the entire case lifecycle—from intake to resolution—ensuring consistent, timely updates.

Collaborate with our clinical and security teams to coordinate emergency services.

Document case details accurately in our Case Management System.

Work closely with internal teams using our Mass Communication Platforms to disseminate critical information.

Support the continuous improvement of internal procedures and client-specific protocols.

Assist the Intelligence Team and contribute to ad hoc projects as needed.

What you'll bring:

Experience in emergency response, customer service, or a fast-paced call center environment

Good communication and interpersonal skills; fluency in English (spoken and written)

Ability to stay calm, professional, and empathetic during high-pressure situations

Strong multitasking, critical thinking, and problem-solving skills

Tech-savviness with MS Office and a willingness to learn new tools and systems

Self-driven, adaptable, and comfortable working independently

A strong sense of responsibility and teamwork

#LI-HG1

Why Everbridge:

We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including:

· Comprehensive healthcare coverage to ensure your well-being.

· Life & Total Permanent Disability Insurance to protect you and your loved ones.

· Cafeteria plan.

We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe.

About Everbridge

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience

Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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