Offer summary

Qualifications:

Bachelor’s degree in IT or relevant field, or equivalent experience., At least 5 years of experience as an administrator or developer of the ServiceNow platform., Strong JavaScript experience and ability to develop on the ServiceNow platform., Experience with ITIL framework and Agile methodology is preferred..

Key responsabilities:

Participate in the deployment of IT Service Management projects in ServiceNow.

Gather requirements from clients and participate in design development with the Solution Architect.

Implement requirements defined in Agile stories and tasks following Contender’s delivery methodology.

Understand industry and ServiceNow best practices to ensure effective project delivery.

Job description

Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights.

The Role
The ITSM Sr. Technical Consultant (TC) is responsible for participating in a technical team through the deployment of a Contender Solutions IT Service Management project in ServiceNow. The TC works with the Solution Architect (SA) and Project Manager (PM) to configure ServiceNow according to the project scope and Contender best practices.

Travel Requirements:

This position will be remote within the Continental US with anticipated travel up to 5%.

Responsibilities include:

Understand industry and ServiceNow best practices.
Understand Contender products and service offerings.
Participate in the implementation of delivery projects, including:

Gathering requirements from the client
Participating in design development with the Solution Architect
Implementing requirements defined in Agile stories and tasks
Understand and follow Contender’s delivery methodology

Required Skills and Professional Experience

Bachelor’s degree in IT or other relevant field, or equivalent experience
At least 5 years of experience as an administrator or developer of the ServiceNow platform
Ability to develop on the ServiceNow platform including configuration and customization
Strong JavaScript experience
Strong interpersonal and communications skills
Ability to develop on the ServiceNow platform including configuration of:
- Business Rules, Client Scripts, and Script Includes
- UI Policies and Data Policies
- Tables and Forms
- Dictionary Overrides

Preferred Skills and Professional Experience

Experience with the ITIL framework (ideally certified in ITIL Foundations)
Experience explaining ServiceNow solutions to business stakeholders
Knowledge of Business Rules, Client Scripts, Script Includes, Workflow/Flow Designer, Table/Form creation, etc.
Experience with Agile methodology (including story refinement, testing, and scrum)
ServiceNow System Admin Certification
ServiceNow Implementation Specialist Certification
Over all 5 years of experience on the ServiceNow platform
Certified ServiceNow System Administrator
Certified Implementation Specialist

Your future at Presidio
Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future.

Ready to innovate? Let’s redefine what’s next—together.

About Presidio
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com.

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Applications will be accepted on a rolling basis.

Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances.

To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@presidio.com for assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to recruitment@presidio.com.

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Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.

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