Offer summary

Qualifications:

4+ years of experience in Workforce Management technologies such as labor forecasting and scheduling., Strong written and verbal communication skills with good analytical and problem-solving abilities., Domain knowledge in areas like Retail, Fuel, Restaurant, or Warehouse is essential., Familiarity with APIs, SQL queries, and support tools like Zoom and JIRA is required..

Key responsabilities:

Collaborate cross-functionally to support quality design, development, and testing of WFM solutions.

Document development needs and opportunities while ensuring project success and client satisfaction.

Participate in implementing and configuring WFM solutions using industry best practices.

Provide functional and technical support during product implementation and 'go-live' periods.

Job description

Role:

As a WFM Functional Consultant, you will leverage your deep understanding of Workforce Management concepts and systems (including labor forecasting, scheduling, and timekeeping) within domains like Retail, Fuel, Restaurant, or Warehouse to provide expert guidance throughout the project lifecycle. You will collaborate cross-functionally to ensure quality design, development, and testing, document needs and opportunities, and actively participate in implementing and configuring WFM solutions using industry best practices. Your strong analytical, problem-solving, and communication skills, coupled with your ability to troubleshoot complex issues and proactively identify root causes, will be crucial in supporting successful project implementations, ensuring client satisfaction, and driving value for the service delivered.

Responsibilities:

Work in a cross-functional capacity to support quality design, development, and testing
Document any development or integration needs and/or opportunities
Collaborate with team members to complete project assignments by set deadlines
Provide support and documentation to ensure the success of a project and the satisfaction of the client
Participate in team to implement and configure solutions utilizing industry best practices
Minimal travel could be required

Required Skills:

4+ years of experience working with technologies including but not limited to labor forecasting, schedule optimization, time keeping, warehouse, restaurant or payroll systems
Strong written and verbal communication skills
Good analytical and problem-solving skills with ability to identify gaps and propose alternative solutions
Able to relate real world experience to work situation
Critical appraisal of input, understand the desired output
Troubleshooting logic, Creativity in problem resolution
Move beyond following instructions (understand the intent, the real reason for the issue)
Domain knowledge in WFM concepts(depth in one of the following areas: Retail, Fuel, Restaurant, Point of Sale, Warehouse, Omnichannel, ECommerce)
Knowledge of APIs and tools (Postman)
VPN, FTP, RDC
Can mine data from database. Can run SQL queries
Postman (API calls)
Expertly utilizes support tools (Zoom, JIRA, Salesforce.) to expedite case resolution
Provides functional and/or technical support during a customer’s product implementation and "go-live" periods.
Understands business features and functionality to be provided by the product.
Works in a cross-functional capacity to support quality design, development and testing.
Should be able to investigate all angles and identifies the root cause to solve a variety of problems. Proactively evaluates and promotes the same outlook in the team
Proactively strives to add value to the service delivered keeping in mind the underlying customer’s needs. Is aware of the financial implications of his/her actions and act appropriately
Is aware of the potential of his team and supports team to develop new skills. Resolves conflicts effectively and delegates effectively.
Plans and co-ordinates routine activities and also does contingency planning.
Liaisons and networks with stakeholders outside the immediate team to facilitate team or business objectives. Encourages an atmosphere where teamwork thrives
Willing to learn new things and take on challenges provided with positive outlook and look forward for every new opportunity as learning opportunity