Account Supervisor - Pharma Advertising

When you love what you do, it won’t feel like work. Who says your calling and career have to be mutually exclusive? People who join us at Precision AQ are drawn to our agency because of their passion for and commitment to truly cutting-edge and incredible work – they stay for our ethos of wecentricity, the community and collaboration we foster here. Launching clients’ treatments. Changing patients’ lives. Advancing creativity and strategy, improving results and outcomes. We do our best and most innovative work when it’s fueled by purpose and comprised of the unique and varied perspectives and abilities of team members across the globe.

At Precision AQ, talent is displayed in the work, not flaunted in plumes of conceit. Here, cooperation and wecentricity are what we champion. Are you a self-effacing rock star? A sensible diva? A down-to-earth maestro? Have we got a stage for you. Our people are wildly talented, clever, and inspiring.

Who we are: What our Clients' Service Executives do every day is quite influential and consequential. Great Agency work starts and ends with us. As the catalyst for creation, the way we influence teams will have the greatest impact on our collective success. As trusted partners, we are an extension of our Client and Agency teams who wants to make a positive difference every day.

We are the respected steward of our culture, emulating our principles, and radiating wecentricity, inside and outside our walls. As a dynamic mirror, we are reflective of our Agency standards and ethos, as well as our unique mix of authenticity, generosity, fearlessness, and joy. You and me, know this already, and it’s what brought us here and keeps us here. Let’s keep motivating, inspiring, and influencing greatness.

Who you are:  The Account Supervisor functions as a team leader and provides support through overseeing and coordination of projects. The Account Supervisor is responsible for assuring and maintaining client satisfaction as the primary client point of contact. The Account Supervisor serves as a liaison between client services leadership, strategy, and internal operations. 

Essential functions of the job include but are not limited to:   

Tactical Management 

• Leads team in development of project strategy and communications plans 

• Works collaboratively with project management in the ongoing oversight of team and job progress  

• Directs all tactics of assigned accounts 

• Effectively troubleshoots issues that arise 

Client Management 

• Develops and maintains strong rapport day-to-day with client contacts 

• Conducts periodic check-ins with client to obtain feedback on agency performance 

• Resolves issues regarding fees, job progression, project scope, team personnel, etc. 

• Begins to demonstrate more senior-level leadership responses to client challenges 

Financial Management  

• Meets established revenue goals 

• Leads troubleshooting efforts related to project scope creep, AAs, internal process bottlenecks, etc. 

• Meets profitability targets 

Product Knowledge 

• Has full knowledge of all the assigned products, competition, and the role of changing market dynamics 

Strategy 

• Actively engages clients in discussions about market challenges and opportunities, specifically those that can be addressed by communications 

• Has or develops deep familiarity with client’s market, including disease state, treating clinicians and influencers and their corresponding professional societies, competitive companies and technologies, and current and future state of treatment 

• Applies understanding of client’s product and market situation to internal and client discussions 

• Develops expertise on one or more industry segments; becomes a go-to person for business insights 

Business Development 

• Formulates plans to extend business with existing clients 

• Leads and closes new business opportunities with existing clients 

Leadership & Agency Advocacy 

• Proactively (and with appropriate subtlety or force as the situation demands) offers the agency’s point of view on client’s strategic and tactical choices 

• Responsible for ensuring the agency is positioned to do the best possible work for the client 

Qualifications:  

Minimum Required:  

• Bachelor’s Degree  

Other Required:  

• May require travel domestically and/or internationally including overnight stays  

Preferred:  

• Pharmaceutical/Healthcare Experience   

• 3 Years’ Agency Experience  

Skills:   

• Microsoft Office: Word, Excel, PowerPoint, Outlook; Internet  

Competencies:   

• Communication  

• Analytical thinking  

• Flexibility  

• Initiative  

• Attention to Detail