Enterprise Account Executive

Position Description:

ServiceTrade is a leading SaaS company transforming the fire protection and mechanical industries. We’re seeking a motivated and skilled Enterprise Account Executive  to join our growing team. As an Enterprise Account Executive, you will be responsible for landing new logos as well as retaining and expanding your customers’ investment in ServiceTrade apps and services. You will ensure that your prospects and customers understand the ServiceTrade customer journey, increase their business revenue through the investment and adoption of ServiceTrade’s apps and services, and negotiate and secure ongoing renewals with us.  You will conduct business reviews, establish growth plans, demonstrate solutions, and ensure that issues are addressed by appropriate departments within ServiceTrade. You’ll work alongside our forward-thinking C-suite and Executive Leadership Team  to  spearhead impactful, transformative solutions.

Why ServiceTrade:

This is not your average sales role; it's a battleground for strategic thinkers, experienced negotiators, skilled deal makers, innovative strategic planners, and creative solution finders of the business world. You will be conducting high-stake deals, navigating intricate and complex sales cycles, and leaving an indelible mark on the landscape of our industry. This is also a key position within the organization as the primary business point of contact for our largest, most strategic customers. 

What sets us apart? Our product is a true GAME-CHANGER that provides our customers a massive ROI and keeps them on the leading edge of the industry.

About you: 

You excel at researching your territory, engaging prospects, and aligning complex solutions with customer goals. You lead sales opportunities, collaborate with internal stakeholders, build and execute account plans, and drive measurable value for clients. With a deep understanding of business levers and processes, you make strategic recommendations, own challenges, and consistently deliver polished, professional results.

You're a disciplined operator who prioritizes time effectively, delegates wisely, and focuses on creating, advancing, and closing opportunities. You thrive on outreach, persistence, and face-to-face engagement.

This high-pressure role demands a top performer who thrives on challenges and deadlines. You bring a strong work ethic, attention to detail, and innovative thinking that exceeds expectations. Your disciplined execution, strong sales fundamentals, and polished client interactions set a new standard.

Beyond sales, you’re a customer advocate—collaborating across teams, providing insights to marketing, and delivering a seamless, white-glove customer experience.

Key Responsibilities and Activities:

• Targeted Business Development: You execute lead generation, prospecting, and selling activities of the largest companies in the region by researching the market, identifying prospects, and qualifying opportunities. You work closely with multiple stakeholders through complex, multi-process sales cycles, leading to triumphant outcomes. 
• Networking & Partnerships: You create a network of followers that include prospects, market partners, key industry influencers, and other interesting parties that ultimately extend ServiceTrade’s reach by echoing and amplifying our values. You forge deep relationships with the C-Suite or Owner-levels, offering consultative insights and positioning our solutions as vital to their operational growth and success. 
• Operations: You know how to leverage CRM tools with precision, maintain records of client/potential client interaction and use this to execute flawless sales strategies 
• Hunting: You enjoy the thrill of the chase, commencing with initial engagements and working with Client Success Management teams to expand the overall usage of our suite of solutions and expand our mission.
• Maximize Retention and Minimize Churn: Engage key customer executives and users as the primary business point of contact with ServiceTrade customers; conduct regular business review conversations remotely and on-site with customers to drive usage, adoption, and value realization of the platform; identify Risk Accounts and address/escalate potential issues
• Increase Customer Investment: Create opportunities for clients to increase their investment in ServiceTrade through expansion, upsell, and cross-sell; negotiate and close complex renewal contracts that build in growth and additional investment
• Travel: 50+% travel is expected within the geographical territory for in-person prospect and customer meetings 

Knowledge and Skills:

• Professional Experience: 5+ years of enterprise level field sales experience (closing deals at $100k+ in ARR); experience with retaining and growing existing client base
• Industry Experience: 5+ years experience selling saas based, business critical solutions into complex/niche verticals. 
• Solution Selling: You’ve mastered your craft and study sales methodologies for fun. You can read your audience and continuously provide white-glove solutions. 
• Rapid Producer: You know what it’s like to learn a new industry quickly and can hit the ground running with minimal downtime. You bring your expertise to the table and produce large results quickly.  
• Achievement: You have a proven track record of success, hitting goals and President’s clubs on multiple occasions. You learn from your mistakes/failures and use those experiences to be even more systematic the next time. 
• Preferred Experience: Directly selling solutions into our industry or an industry-adjacent field is highly desirable. 

Compensation & Benefits:

Competitive Earnings: Embark on your journey with a highly competitive On-Target Earnings (OTE) with uncapped potential for high achievers. Periodic Sales Performance Incentive Funds (SPIFs) and spot bonuses await those who consistently deliver exceptional results. Accelerators are in place for those that exceed 100%+ of quota

A few things you’ll want to know:

What does ServiceTrade do?

Founded in 2012, ServiceTrade is the software platform for commercial mechanical and fire contractors. More than 1,300 contractors use ServiceTrade to increase profit and deliver more work during a persistent skilled labor shortage by improving service and project operations, helping technicians be more productive and do their best work, selling more service and inspection agreements, and growing customer loyalty. Over 10% of the commercial or industrial buildings in the United States are serviced by contractors using ServiceTrade to manage 13 million equipment assets and invoice more than $7.5 billion of service-related commerce. 

Ok, so why should I care about that?

Our customers are smart, hard-working people who we enjoy serving. We help them grow their business to earn more revenue, employ more blue-collar workers, and become more valuable to their customers. It’s why we get excited about serving a market that you might never have thought about before.

What kind of working environment do you have?

We’ve transitioned from a start-up to a scale-up -- that means we still have the spirit and energy of a start-up and are adding new people who will help us expand our business faster and run our business smarter. We have big ambitions and every employee understands our goals and what their role is in achieving them. Read about our company culture on our About Us page. 

What kind of benefits do you offer?

• Medical with Blue Cross Blue Shield NC (2 options)
• Dental and Vision with Unum 
• Company-paid Life insurance, STD and LTD 
• Voluntary benefits including Supplemental Life Insurance, HSA, FSA and Dependant Care, Critical Illness and Accident  
• 401(k) with up to 3% employer match and NO vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave 
• Community Impact Program (Volunteer) 

Want to know more? 

Go ahead and apply! Let’s get to know each other.

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