Aftercare Manager - Remote

EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are. 

EHN Canada prides themselves on providing both excellent and accessible care to all Canadians. 

Learn more at ehncanada.com 

Be part of the work that’s changing lives.

Position Summary: 

The Aftercare Manager is responsible for the administrative and clinical leaders of the EHN Aftercare program. This position will be involved in the coordination, maintenance and scale-up of an evidence-based aftercare program for clients who have completed an inpatient or Intensive Outpatient Program at EHN Canada.

Job Function and Duties:

Program Coordination and Implementation

• Collaborate with clients and referents, alongside inpatient staff, to ensure seamless implementation of aftercare programming.
• Lead the execution, administration, and evaluation of the aftercare program.
• Work closely with the Clinical Director and Program Managers to develop aftercare content that reflects evidence-based best practices.

Clinical Supervision and Support

• Provide clinical supervision and support to aftercare clinicians, ensuring the effective delivery of high-quality, evidence-based care.
• Address clinical issues and client or referent complaints, engaging in service recovery as needed.

Collaboration and Teamwork

• Partner with the Operations Director to design an aftercare group schedule that meets the needs of both staff and clients.
• Collaborate with EHN's inpatient and outpatient facilities to enhance continuity of care.
• Work with the National Director, Operations Director, and inpatient facilities to address workflow and client-related challenges.

Quality Assurance and Policy Development

• Conduct quality assessments through audits and surveys of clinical documentation and processes.
• Develop and disseminate aftercare policies, protocols, and process flows.
• Audit aftercare groups to ensure the provision of quality care.

Program Management and Oversight

• Oversee the onboarding processes for Intensive Outpatient Programs, ensuring the On-Boarding Team operates with quality and efficiency.
• Manage the Socialization, Stabilization, and Relapse Prevention Groups, as well as the Monitoring Program (Soberlink and SureHire).
• Maintain and update the Aftercare Dashboard to reflect current program status.
• Foster and maintain relationships with aftercare referents and coordinate the distribution of aftercare reports.

Other Responsibilities

• Support the Operations Director in planning and implementing outcome measurement strategies for the aftercare program.
• Perform other duties as assigned.

Qualifications:

• Must have a degree in social work, occupational therapy, psychology, or a related field, with registration in a regulatory body; a master’s degree is preferred.
• At least 5 years of experience in leadership, including leading clinical teams, supporting professional development, and providing clinical supervision.

Professional Attributes:

• Role models excellence in client care and serves as a collegial mentor for the team
• Demonstrates excellent critical thinking, communication, facilitation, initiative and decision-making skills
• Demonstrates excellent interpersonal skills and the ability to work collaboratively with all members of the team
• Strong organizational and time management skills, including project development, planning and implementation
• Demonstrates commitment to best practice and quality improvement
• Commitment to the vision and goals of the organization
• Evidence of ongoing professional development
• Registered with a regulatory body, MSW preferred or similar

Employee Benefits and Perks:

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.