Offer summary

Qualifications:

Minimum 2 years of experience in the RTO industry in Australia., Strong verbal and written communication skills with a professional phone manner., High attention to detail and efficient data entry skills., Proficiency in using student management systems and understanding training package rules..

Key responsabilities:

Provide phone and email support to students, answering queries and offering guidance.

Monitor student progression and provide proactive support for successful training completion.

Enter and update student data in internal systems accurately.

Collaborate with team members to ensure timely and relevant information for students.

Job description

This is a remote position.

Job Overview

We are actively seeking a motivated and detail-focused AU RTO Student Support Officer to provide exceptional support to our learners throughout their training journey. This role plays a vital part in student progression, providing accurate advice, resolving enquiries, and ensuring an outstanding student experience. If you're passionate about education, love helping people succeed, and thrive in a systems-driven environment—this could be the perfect role for you.

Job Description

As an RTO Student Support Officer, your day-to-day responsibilities will include:

Providing phone and email support to students, answering queries and offering guidance on course progress.
Monitoring student progression and providing proactive support to ensure successful completion of training.
Entering and updating student data in internal systems with a high level of accuracy.
Supporting the implementation of continuous improvement initiatives to enhance service delivery.
Learning and applying training package rules to assist students with course-related questions and pathways.
Collaborating with other team members to ensure students receive timely and relevant information.
Contributing to the effective management of training packages and course structures.

Requirements

Essential Skills & Experience

Minimum 2 years of relevant experience working in the RTO industry in Australia.
Experience working for an Australian Client/Business is required.
Experience in student support, administration, or customer service roles (preferably within an RTO or education environment).
Strong verbal and written communication skills, with a professional and helpful phone manner.
High attention to detail with efficient and accurate data entry skills.
Proficiency in using systems and databases (e.g., student management systems).
Ability to understand and apply training package rules and course structures.
Strong organizational and time management skills.
A proactive approach with a willingness to learn and improve current systems and processes.

Desirable Qualifications

Experience working in a Registered Training Organization.
Knowledge of training packages and the Australian vocational education framework.
Certificate IV in Training & Assessment or related qualification (advantageous but not required).

Benefits

Permanent Work-from-home setup
Company-provided equipment
Secondary Wi-Fi Modem
21 Leave Credits
100% conversion of UNUSED leave credits
HMO on Day 1
13th Month Pay
Grab Voucher every month
Birthday Gift
Loyalty Gift
Christmas Gift
Work-Life Balance
Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.