Offer summary

Qualifications:

Previous experience in a technical support role is desirable., Excellent customer service and communication skills are essential., Ability to troubleshoot and resolve issues efficiently., Familiarity with cloud-based technologies and systems is a plus..

Key responsabilities:

Act as the first point of contact for customers, providing exceptional service and technical support.

Troubleshoot product issues and guide users through resolutions.

Escalate complex issues to the appropriate team when necessary.

Manage multiple customer interactions via chats, emails, or calls simultaneously.

Job description

First Things First - What We Can Offer You

Responsible Time Off
Comprehensive medical, dental, vision package with 100% employer paid options
401k/Retirement Plan with 6% employer match
Generous Parental Leave Program
Home Office Allowance
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time!
Talent Referral Program – get rewarded for referring a friend to join our team!
Flexible work environment
Diverse training & internal networking opportunities across all of our product lines
Opportunities for career progression and development
For in-office roles in Broomfield, CO we offer a dog friendly environment, happy hours and office games, and free parking
Check out our website for more about working at Simpro Group https://www.simprogroup.com/company/careers

The Job

We’re looking for a proactive and tech-savvy Customer Support Representative to join our growing support team! In this role, you’ll be the first point of contact for our customers, delivering exceptional service while providing technical support.

You’ll troubleshoot product issues, help identify bugs, and guide users through resolutions with clarity and care. Whether it’s walking someone through a step-by-step fix or escalating more complex issues to the right team, your goal is to ensure every customer feels supported, understood, and confident in our solution.

This is a great opportunity for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about delivering a great customer experience.

What You’ll Do

Previous experience in a technical support role is desirable.
Excellent customer service skills, communication, negotiation and relationship building skills.
The ability to empathise and understand the needs of clients.
A polite and friendly telephone manner.
A self-starter and demonstrating resourcefulness and ability to use initiative.
Someone with troubleshooting, problem solving and effective questioning skills.
An eagerness and enthusiasm to learn, along with the ability to learn quickly.
Good personal time management and organizational skills, with the ability to handle multiple priorities and changing schedules.
An understanding or insight into trades industries would be a big advantage.
A good understanding of cloud based technologies and systems.

What You’ll Bring

Clear verbal and written communication.
Ability to explain complex concepts simply.
Active listening to understand customer needs.
Ability to troubleshoot and resolve issues efficiently.
Handle multiple chats, emails, or calls at once.
Ability to learn and adapt to new tools and platforms quickly.
Open to coaching and continuous improvement.
Experience with Zendesk, Salesforce, Intercom, HubSpot, etc. is desirable.

Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:

We Are One Team

We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.

So, if you'd like to join a fun and progressive organization where there are opportunities to develop your career, please apply now with your CV/resume.

*Please note, no agencies will be accepted in the recruitment of this role. Remote positions are only open to candidates residing in AL, AZ, CA, CO, FL, GA, HI, IL, IN, KY, MA, MN, MO, NJ, NM, NY, OH, OR, PA, RI, SC, TX, WA. Due to legal, tax, and business considerations, we are unable to hire outside these locations at this time. We would like to take this opportunity to thank all candidates for their application. Only candidates who meet the criteria above will be contacted for an interview.

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