Manager, Clinical Operations

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.  

Together, we can get life-changing therapies to patients who need them—faster. 

Position Summary 

The Manager, Clinical is responsible for strategic oversight and management of client programs directly interacting with external groups including but not limited to patients, caregivers, healthcare providers, insurance providers, and pharmaceutical clients.   

Responsibilities 

• Oversight and management of direct reports including but not limited to clinical supervisor(s) and nursing staff 

• Demonstrates advanced knowledge of Cardinal Health and customer industry, including key competitors, terminology, technology, trends, challenges, reimbursement and government regulation; demonstrates working knowledge of how Cardinal Health offerings match with a customers' unique business needs 

• Demonstrates knowledge of the program management initiating, planning, executing, monitoring/controlling, and closing processes 

• Monitors performance and recommends scope, schedule, cost or resource adjustments 

• Connects short-term demands to long-term implications, in alignment with the supporting business case 

• Prioritizes multiple tasks while meeting deadlines 

• Communicates program status (health, forecast, issues, risks, etc.) to stakeholders in an open and honest fashion 

• Effectively balances competing constraints including but not limited to scope, quality, schedule, funding, budget, resources, and risk, to manage program success 

• Connects program objectives to broader organizational goals 

• Provides input to contracts, reviews contracts to ensure completeness of scope and appropriate accountability based on role and/or responsibility 

• Negotiates with stakeholders to obtain the resources necessary for successful project and program execution 

• Partners with stakeholders and technologists to implement/automate/operationalize models into day-to-day business decision making 

• High level of client contact in an Account Management portfolio approach 

• Host recurring (bi-weekly/monthly) team meetings to discuss updates, process changes, team SLAs/KPIs, QA, trends, etc. 

• Host recurring (bi-weekly/monthly) client meetings to discuss program operations 

Qualifications 

• Bachelor’s degree required, Master’s degree, preferred 

• RN or advanced nursing degree, required 

• 5 years of clinical experience, preferred 

• 5+ years’ experience in professional services, healthcare, or related field preferred  

• Prior experience working in a Specialty Pharmaceutical HUB environment, preferred 

• Previous personnel/team management, including leading people leaders 

• Demonstrated leadership and communication skills for both in-office and remote staff; organized and self-motivated 

• High attention to detail and ability to detect inconsistencies 

• Strong project management skills 

• Understanding of the healthcare reimbursement and managed care 

• Excellent planning, budget forecasting, and executive presentation skills 

• Ability to travel ~20% or as needed. 

What is expected of you and others at this level for functional success  

• Applies advanced knowledge and understanding of concepts, principles, and technical capabilities in support of management 

• Participates in the development of policies and procedures to achieve specific goals 

• Recommends new practices, processes, metrics, or models 

• Works on or may lead complex projects of large scope 

• Assess / Test / Solution / Approve program changes including those related to Information Technology, platform upgrades, and modifications to program business rules 

• Receives guidance on overall program objectives 

• Acts as a mentor to less experienced colleagues 

• Identifies and qualifies opportunities within service portfolio (including but not limited to technology, program design, services expansion, etc.…) with client and develops plans for introducing new solutions through collaborative relationships 

TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. This position is full-time (40 hours/week).  Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 8:00pm CST. 

REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: 

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. 

• Download speed of 15Mbps (megabyte per second)
• Upload speed of 5Mbps (megabyte per second) 
• Ping Rate Maximum of 30ms (milliseconds) 
• Hardwired to the router 
• Surge protector with Network Line Protection for CAH issued equipment 

Anticipated salary range: $103,500 - $147,900

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. 

• Medical, dental and vision coverage 

• Paid time off plan 

• Health savings account (HSA) 

• 401k savings plan 

• Access to wages before pay day with myFlexPay 

• Flexible spending accounts (FSAs) 

• Short- and long-term disability coverage 

• Work-Life resources 

• Paid parental leave 

• Healthy lifestyle programs 

Application window anticipated to close: 05/30/2025 *if interested in opportunity, please submit application as soon as possible. 

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.