Offer summary

Qualifications:

Previous experience in appointment setting or scheduling is required., Excellent verbal and written communication skills are essential., High attention to detail is necessary for the role., Experience in data entry and business improvement is preferred..

Key responsabilities:

Monitor daily cancellation requests and follow up to offer alternative options.

Review therapist absences and take necessary follow-up actions, reporting issues to leadership.

Manage indirect therapy lists and identify missed opportunities for client contact.

Provide weekly reports on bookings and collaborate with the clinical team for support and client feedback.

Job description

Schedule: Monday- Friday (07:00 AM-11:00 AM PHT)

What are we looking for?

Skills Required:

Previous experience in appointment setting/scheduling
Excellent communication skills, both verbal and written.
High attention to detail
Previous experience in Data Entry
Ability to contribute to Business Improvement

What will you do?

Cancellations: Monitor daily requests to cancel sessions, ensuring adequate follow-up and conversion to an alternative option (e.g., rescheduling, telehealth, longer follow-up session, additional session in school holidays).
Follow up with the admin/therapy team if no action has been taken.
Unplanned Therapist Absences: Review Slack and Cliniko to determine therapists who are absent each day and action necessary follow-ups. Report any issues to leadership.
Indirect List Management: Ensure indirect therapy lists are implemented for each therapist and monitor for missed opportunities to contact priority clients.
Provide weekly reports on planned and actual bookings, including analysis of reasons why some sessions did not go ahead.
Work closely with the clinical team to ensure they feel supported and to avoid overwhelm.
Collaborate with the Clinical Lead on waitlist management and client allocations.
Seek and monitor client feedback to ensure consistent high satisfaction, particularly regarding communication and support from the Admin team, especially the scheduler.

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client provides high-quality, family-centered Allied Health services focusing on speech and language, feeding and swallowing, learning and literacy, fluency, communication, social skills, and mental health for all ages, including aged care.

#ConnectOSCareers #JoinConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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