Referrals Specialist

IT’S MORE THAN A JOB. IT’S A CALLING.

At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.

If you'd like to work for one of the nation's fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you.

Transforming lives is our life’s work.

• CARING & SUPPORTIVE CULTURE: We support you so you can support our patients. Our positive environment is complemented by an engaging wellness program, volunteer events, team activities and more.
• UNPARALLELED GROWTH OPPORTUNITIES: We offer clear paths for career advancement at every level, fostering your professional development and personal growth.
• BALANCED LIFESTYLE: Achieve professional fulfillment while nurturing a healthy work-life balance, free from weekend or evening hours. We understand the importance of both professional fulfillment and personal well-being.
• COLLABORATIVE TEAM: Join forces with a diverse team of top-notch behavioral health professionals, support staff and empowering leadership. Together, we work towards transforming the lives of our patients.
• IMPRESSIVE RETENTION RATES: Our compassionate, welcoming approach has helped us earn a higher-than-average provider retention rate of 88%.
• COMPREHENSIVE BENEFITS: We prioritize your overall well-being and financial security. Enjoy a full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more.
  • Hourly Compensation: $18.00 - $20.00 Depending on Experience

Position Overview: The Referrals Specialist is responsible for managing the registration and screening process for patients or clients seeking or being referred for Medication Management, Psychotherapy and TMS therapy at Family Care Center. The Referrals Specialist plays an integral role in assessing the referring provider and patients’ needs, accurately documenting patient information, and appropriately scheduling appointments with providers based on intake assessments and provider matrix.

Essential Responsibilities:

• Handles a high volume of incoming and outgoing calls and facilitates a positive customer/patient experience.
• Accurately documents patient or client comprehensive demographic and health information into the electronic health record system.
• Verifies patient eligibility, insurance benefits, out of pocket costs and deductible requirements as well as obtains pre-authorizations or referrals as required.
• Handles scheduling of appointments based on intake assessments and provider matrix.
• Engages in outreach activities, which may include responding to emails, follow up calls to patients, payors, military contacts and providers.
• Provides excellent customer service including supporting patients, families, internal and external customers.
• Meets established Patient Intake department metrics and quality goals.

Supervisory or Managerial Responsibility: 

• None

Other Duties:

• Other duties as assigned by management.

Minimum Qualifications:

• High school diploma or equivalent required.
• Associates degree in Health Administration or related field preferred
• One year customer service or call center experience required.
• Knowledge of medical terminology, medical insurance or medical billing preferred. Experience with Microsoft Office Suite required.

Location: Remote

Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. 

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