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IT Systems Administrator

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

More than 2 years in IT Support or Endpoint Administration role, Experience in Cloud Native environments, Expertise with Okta, SAML, SCIM, and RBAC, Proficiency in IT networking concepts and troubleshooting..

Key responsabilities:

  • Develop and mature technology experiences for employees in a cloud-based environment
  • Provide tier-3 escalation support for end user issues
  • Manage code repositories and write scripts to streamline IT operations
  • Run IT projects and engage with business partners to improve IT services.

Red Canary logo
Red Canary SME https://redcanary.com/
201 - 500 Employees
See all jobs

Job description

Who We Are
Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber threats. We’re a cyber security company who protects, supports and empowers organizations to make better security decisions so they can focus on their mission without fear of cyber threats.

The combination of our market-defining technology and expertise prevents breaches every day and sets a new standard for partnership in the industry. We’re united in our commitment to customers and grounded in our values, which earned us a place on Built In's 2025 Best Places to Work list. If our mission resonates with you, let’s talk.

What We Believe In
- Do what’s right for the customer
- Be kind and authentic
- Deliver great quality
- Be relentless

Challenges You Will Solve
As our IT Systems Administrator you will be responsible for developing and maturing people-first technology experiences and processes that enable new and current Red Canary employees to make their greatest impact in a 100% cloud based environment. In this role, you'll be part of the technology team empowering Red Canary to excel. With your patience, energy, resourcefulness, and drive to create great experiences, you will build elegant, intuitive experiences that allow Red Canary to continue to grow, move quickly and be a strong security ally to our customers.

What You’ll Do
  • Contribute to streamlined technology experiences that embody our company values
  • Provide tier-3 escalation support troubleshooting the most difficult end user issues
  • Write and review code and manage code repositories in the IT environment
  • Develop processes, scripts and automations to streamline our IT Operations including onboarding, offboarding, access provisioning, and day-to-day operations
  • Maintain our endpoint management solutions (JAMF\Intune) deploying patches, application installations, OS deployments, self-service tools, and security configurations
  • Run IT projects and engage with business partners to improve IT services and processes
  • Assist in implementation and integration of IT SaaS software and services 
  • Provide network and audio\video administration for our Denver corporate office 
  • Nurture the employee-centric culture and strive to be the best representative of the IT department to your fellow canaries
  • Must be available for on-call duties as required

    • What You’ll Bring
  • More than 2+ years in an IT Support or Endpoint Administration role
  • Previous experience working in Cloud Native environments is required
  • Expertise with Okta is required, showcasing solid understanding of SAML, SCIM and RBAC
  • Adept with managing projects, developing requirements, and tracking progress
  • Experience implementing automation and writing scripts to improve IT Team efficiency and\or improving end-user experiences 
  • Proficiency in IT networking concepts, protocols, and systems. Confident ability to troubleshoot and optimize network performance 
  • A high degree of empathy for our internal customers, and feel the only measure of success is how well we fulfill their needs
  • A demonstrated ability to create elegant documentation that empowers people to help themselves
  • A passion for improving the human experience with technology at work
  • An ability to communicate technical concepts and processes thoughtfully and effectively, no matter the audience
  • Experience using a ticketing system to triage and escalate tickets, preferred
  • Experience writing and reviewing code using an IDE and online repositories, preferred
    • The targeted base salary for this role is $80,000 - $92,000 per year. This role is also eligible for participation in the company's bonus program, and eligible for a grant of stock options, subject to the approval of the company's board of directors. The application deadline is April 25th, 2025.

    Benefit Highlights:
    - 100% Paid Premiums:  Red Canary offers a 100% paid plan option for medical, dental and vision for you and your dependents. No waiting period.
    - Health & Wellness - Access to mental health services, Employee Assistance Program and additional programs to incentivize healthy habits.  
    - Fertility Benefits: All new hires are eligible for benefits as of their first day.
    - Flexible Time Off: Take the time you need to recharge including vacation, sick, bereavement, jury duty, and holidays. 
    - Paid Parental Leave- Full base pay to bond/care for your new child.
    - Pre-Tax Plans - Red Canary offers a variety of plans to fit you and your dependent specific needs including FSA, HRA and HSA, with employer funding to offset out of pocket health care expenses. 
    - Flexible Work Environment- With 60% remote workforce, Canaries can work virtually from almost anywhere in the US.

    Why Red Canary?
    Red Canary is where people embody our mission to improve security outcomes for all. People work hard to maintain a culture that encourages authenticity in order to do your best work. Our people are driven and committed to finding the best security outcomes, delivering real and actionable answers, and being transparent along the way. 

    At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. For a full list of benefits, please review our Benefits Summary:
    https://resource.redcanary.com/rs/003-YRU-314/images/RedCanary_2025BenefitsSummary.pdf?version=0

    Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    OktaCloud-Native ApplicationsSAMtoolsAutomated Information SystemsCode AnalysisCreative WritingProject ManagementEndpoint ManagementMicrosoft Networking

    Other Skills

    • Troubleshooting (Problem Solving)
    • Empathy
    • Communication
    Are you interested?

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