Offer summary

Qualifications:

Impeccable native-level verbal communication skills in English., Self-driven with the ability to take initiative and deliver results independently., Quick learner capable of mastering new systems and processes during training., Comfortable with technology, including Google Suite, Excel, and CRM systems..

Key responsabilities:

Handle customer calls, emails, and texts for Austin and Dallas operations.

Collect move details and create accurate estimates for customers.

Manage workload remotely with minimal supervision while meeting performance goals.

Work directly with leadership and have a clear career growth path from Call Associate to Moving Consultant.

Job description

Customer Experience Associate (Remote)

We're looking for a fully remote Customer Experience Associate to join our award-winning team. Forbes recognizes us as #1 movers in Austin and Dallas, and our team agrees (we've made Best Places to Work list three years running).

What You’ll Do:

Be the Voice of Both Locations: After training, you'll handle customer calls for our Austin and Dallas operations.
Grow Into a Moving Consultant: Learn our Smart Moving CRM to provide professional quotes and move guidance.
Daily Responsibilities: Answer calls, emails, and texts from customers, collect move details, and create accurate estimates.
Work Independently: Manage your workload remotely with minimal supervision while meeting performance goals.
Build Your Career: Work directly with leadership with clear path from Call Associate to Moving Consultant and beyond.

Why This Gig Rocks:

100% Remote: Work from anywhere during business hours (Monday-Friday, 8-5 CST during training, Sat-Wed 8-5pm CST after training).
Competitive Package: Solid base pay plus, health insurance, and performance bonuses.
Comprehensive Paid Time Off: Two weeks of paid vacation plus all US Federal Holidays.
Fully Paid Training: Two weeks of paid training to ensure you're confident and prepared.
Real Growth Potential: We promote from within and invest in our team's development.
Direct Access: Work with our CEO and leadership team who value your input.

You’re Right for This If:

Your English is Impeccable: Native-level verbal communication skills (our #1 requirement).
You're Self-Driven: Take initiative and consistently deliver results without micromanagement.
You Learn Quickly: Able to master new systems and processes during our training program.
Your Phone Manner Wins People Over: Natural ability to build rapport and make customers comfortable.
You Pay Attention to Details: Capture accurate information and follow through on commitments.
Tech Doesn't Scare You: Comfortable with Google Suite, Excel, CRM systems, and communication tools.

Bonus Points:

3+ years in customer service or sales roles speaking directly with customers
Remote work experience with proven self-management
Experience with quoting systems or pricing tools

About Us

With 100,000+ successful moves and 4.9/5 stars across 3,000+ reviews, we're changing the moving industry one exceptional customer experience at a time.

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