Offer summary

Qualifications:

Minimum 5 years of relevant experience in the RTO industry in Australia., Excellent written and spoken English with high attention to detail., Proficiency in Microsoft Word, PowerPoint, and PDF editing tools., Experience with aXcelerate LMS/SMS and knowledge of ASQA compliance requirements..

Key responsabilities:

Formatting assessments and proofreading learning materials for accuracy and compliance.

Building and uploading online assessments into the aXcelerate LMS/SMS.

Collaborating with the CEO and training team to develop engaging eLearning materials.

Maintaining the training calendar and participating in validation sessions to support trainers.

Job description

This is a remote position.

Job Overview

We are seeking a detail-oriented and proactive AU Back-Office Support Officer (Training & Compliance) to support the development and maintenance of training and assessment resources. In this vital role, you will work closely with the CEO and training team to ensure all learning materials are accurate, well-formatted, compliant with ASQA standards, and engaging for learners. This is a fantastic opportunity for someone who thrives on structure, enjoys working with educational content, and has a strong command of written English and eLearning tools.

Job Description

As a Back-Office Support Officer, your key responsibilities will include:

Formatting assessments in Microsoft Word and PDF to a professional standard.
Proofreading learning materials, policies, and procedures for grammar, spelling, and consistency.
Building and uploading online assessments and learning resources into the aXcelerate LMS/SMS .
Developing eLearning materials using existing assessments, model answers, and supporting content.
Creating PowerPoint presentations, workbooks, and interactive documents.
Conducting research to align training content with Australian legislation and reliable resources.
Assisting in mapping assessments to Australian Units of Competency .
Uploading and managing content for usability, accessibility, and compliance.
Enhancing materials with multimedia features such as videos, interactive PDFs, and voice-overs.
Supporting the development and formatting of compliance documentation and internal policies.
Collaborating with the CEO and team via Microsoft Teams and Zoom .
Maintaining and updating the aXcelerate training calendar.
Participating in validation sessions and supporting trainers with accurate learning content.
Contributing to the development of non-accredited webinars and short courses .
Providing voice-over narration for training presentations (highly regarded).

Requirements

Essential Skills & Experience

Minimum 5 years of relevant experience working in the RTO industry in Australia.
Experience working for an Australian Client/Business is required.
Excellent written and spoken English.
High-level attention to detail with a strong focus on formatting and accuracy.
Intermediate to advanced computer literacy and fast, accurate typing.
Proficiency in Microsoft Word, PowerPoint, and PDF editing tools.
Experience with Microsoft Teams and Zoom for team collaboration.
Ability to work independently and manage multiple deadlines effectively.
Strong organizational and time management skills.

Preferred Qualifications & Skills

Experience using aXcelerate LMS/SMS.
Knowledge of ASQA compliance requirements and RTO operations.
Experience with assessment mapping to national training packages.
Background in developing or supporting eLearning content.
Ability to provide voice-over narration for digital learning assets.

Benefits

Permanent Work-from-home setup
Company-provided equipment
Secondary Wi-Fi Modem
21 Leave Credits
100% conversion of UNUSED leave credits
HMO on Day 1
13th Month Pay
Grab Voucher every month
Birthday Gift
Loyalty Gift
Christmas Gift
Work-Life Balance
Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.