Offer summary

Qualifications:

High school diploma or equivalent required., Strong communication skills for handling customer inquiries., Basic computer skills for processing orders and accessing shipping information., Ability to work full-time on the 2nd shift..

Key responsabilities:

Answer incoming calls from customers to assist with orders and inquiries.

Complete order transactions including payment and shipping details while on the call.

Provide accurate information regarding order status and shipping updates.

Forward calls to the Customer Service Department for unresolved issues.

Job description

Shift: Full time, 2nd shift, work from home, MUST live in Ohio, Georgia, Florida or Tennessee.

Pay Rate: $12.90 per hour

Summary: Handle various incoming calls (both sales and customer service oriented). These calls do not require an in depth technical understanding of high performance parts or their application on the part of the agent. This job also exists to provide additional support and increased capacity to other departments within the company, and the Customer Support Center in particular.

Essential Duties and Responsibilities:

Answer incoming calls from customers who wish to place an order and know their part numbers.
Complete entire order transaction, including credit card, billing and shipping address, shipping options, email address, source code, final confirmation etc. while the customer is on the line.
Answer incoming calls from customers who wish to order a Summit Racing Equipment catalog.
Handle Order Completion Transfers from Senior Sales departments in all locations. Retrieve invoice from per the sales rep’s instructions.
Complete the order (credit card, billing and shipping address, shipping options, email address, source code, final confirmation etc.)
Handle incoming Order Status calls.
Access tracking numbers and retrieve current shipping status of the order in question from UPS and Fed-Ex web sites. Provide customer with accurate information on same.
Forward call to Customer Service Department if outstanding issue requires immediate resolution.
Set up drop-ship orders where applicable, and enter detailed instructions for custom made items in order messages.
Positions will be 2nd shift and start at $12.90 per hour. Positions are full time.

The Team Member Experience:
We work together to take care of our customers, our communities, and each other. When you join the team, you’ll enjoy a positive, productive atmosphere where people truly believe in what they are doing. If you’re passionate about providing the best experience possible to our customers and to your fellow team members, you’re in the right place.

If you are an individual with a disability and need assistance interacting with our career site, please contact us by calling (330) 630-5570 option 2 for Human Resources.

Summit Racing Equipment and its entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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