Offer summary

Qualifications:

4-6 years of experience in a QA role with cross-functional coordination skills., Strong decision-making and analytical abilities with attention to detail., Proficient in Microsoft Office, especially MS Excel for data analysis and reporting., Exceptional written and verbal communication skills in English..

Key responsabilities:

Validate tickets and ensure quality with attention to detail.

Update quality logs and prepare quality dashboards for stakeholders.

Document findings, create SOPs, and make recommendations for process improvements.

Communicate with various departments regarding workflow and deadlines.

Job description

ABOUT UA/UNIFORM ADVANTAGE BRANDS

For over 40 years, UA Brands has been synonymous with fashion-forward specialty apparel for the medical and culinary professions. We are proud to support our valued customers - true heroes giving back with every shift. Our culture includes a long history of philanthropy and community support. Our strong values and unique culture are built on collaborating not merely as coworkers, but as family and friends. From the beginning, we provide candidates an authentic look into how UA Brands embraces their skills and perspectives, all in ways that continue to set us apart.

As part of our expansion plans as a growing, global organization, UA Brands started its captive center in Pune, India in September 2017 to add IT & ITES support and talent to our corporate teams.

ABOUT THE ROLE

You’ll be part of the business process support team, reporting directly to our BPS lead, working closely with various business teams and the Director of Strategic Planning & Project Management, Operations. Your deliverables will be around validating the work done by different departments of BPS, you will also be responsible for updating the quality log, preparing the quality dashboard, and sharing the same with stakeholders. You will also be expected to point out process improvement and major factors responsible for impacting quality.

You’re a friendly, self-motivated service professional who takes pride in delivering WOW service and delighting stakeholders and business partners. You truly enjoy helping others and feel tremendous satisfaction each time you resolve an internal problem. You thrive in an environment that encourages you to grow and to take ownership of everything you do.

We’ll help you advance your career with training and on-the-job experience that strengthens your communications, business, operations, and leadership capabilities. As a member of our BPS Team, you’ll work side by side with Managers and Leadership Team, with many opportunities for valuable learning and mentoring.

WHAT YOU’LL DO

Timely validation of tickets with an eye for details
Updating quality log
Documenting findings, preparing reports, and making recommendations
Creating SOP’s
Creating Quality Dashboard
Updating various Quality reports.
Communicate with various departments concerning process workflow and due dates.
Should be able to prioritize work

WHAT YOU’LL BRING

A detail-oriented person who can perform varied tasks with minimal errors.
Organized with good time management skills, manage multiple priorities, strong follow-up skills, and able to meet tight deadlines.
Strong decision-making and analytical abilities.
Ability to quickly learn and adapt to new applications and incorporate the same in the process.
Proven ability to quickly identify areas of improvement in the process and establish a scalable process to fill in the gaps with minimal additional steps.
Communication skills- Exceptionally professional written and verbal communication skills in English.
Ability to work in a High Pace and High-Pressure group environment.
Proven work ethic and team player mentality.
Willingness to work permanent night shifts (6pm to 3am) and overtime if needed.
Required Qualification and Experience:
4-6 years of experience working in a QA role involving cross-functional coordination with internal and external stakeholders.
Basic experience using various Internet browsers.
Sound Microsoft Office experience.
Proficient in using MS Excel for data comparison and analysis, generating on-demand reports for executive leadership. (VBA will be an added advantage)
Candidates must have experience building relationships with internal and external stakeholders and holding them accountable for committed timelines without risking the company’s relationship.

WHERE YOU’LL WORK

REMOTE – Work from Home

Have workplace flexibility - you’ll work exclusively from the comfort of your home with no commute! Remote employees are expected to be online and available during core business hours for their team. Company computer equipment is provided for business use.

PLENTY OF BENEFITS TOO

UA BRANDS offers a full range of benefits that address both your health and financial needs.

Company-sponsored medical insurance for employees and family members
Company-sponsored Life insurance for employee
Company-sponsored Group Personal Accidental insurance for employee
Company-sponsored Gratuity Benefit
Continuous remote work
Hardship Allowance: Paid over and above the employees’ monthly salary
Extended Hardship Allowance: Paid over and above the employees’ monthly salary
Paid Vacation / Earned Leave
Maternity Leave, Compensatory Off Leave, Bereavement Leave, and Paternity Leave as per the applicable norms.

Holiday Pay
Referral Program - Get paid to work with Friends
Regular Recognition, Social Activities, Monthly Events, and Birthday Celebrations – Mandatory Fun

UA IS AN EQUAL OPPORTUNITY EMPLOYER

As an employee of any UA Brands division, you will be part of an established and dynamic organization. We believe that success starts from within, and we are seeking individuals who thrive in an environment that encourages and supports self-management. To provide equal employment and advancement opportunities to all individuals, employment decisions at UA Brands will be based on merit, qualifications, and abilities. UA Brands does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. UA Brands will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

We are a Drug-Free Workplace.

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