EWS Moving Support Level 1

Job Description: 

Customer Support Level 1

EWS Moving I Jonas Software

Remote USA

Job Responsibilities

• Resolve product questions/problems by clarifying the customer's request; determining the cause (if applicable); explaining the best solution; expediting and escalating for resolution if necessary; following up to ensure resolution and satisfaction.

• Respond quickly and efficiently to phone calls, support cases, and emails from product users

• Organize and log all relevant details regarding client interactions/services rendered using our support case management software. 

• Update documentation as needed

• Share information and ideas from customers with the product team

• Keep up to date on all product changes and new products

• Train customers as needed

Job Qualifications

• Bachelor’s Degree from an accredited university or related work experience

• 1-3 years Accounting/Moving Software application experience

• CompuMove, Techmate, MoversSuite, or Vans knowledge desirable.

• Demonstrable knowledge of basic Financial Accounting

• Customer service experience

• Moving and storage experience is an asset

• Knowledge of Sales Force a plus

• Must be able to work 7:30 am to 4:30 pm Pacific time

• Ability to differentiate between a server and workstation; comprehension of VPN connections, Remote Desktop, and other software such as Splash Top or GoTo Meeting

• Dependable, trustworthy, adaptable self-starter who can work independently as well as blend into a team when needed

• Effective time management and ability to prioritize in a fast-paced environment

• Strong organizational skills

• Learn on the fly when facing new problems by analyzing and finding solutions in a timely manner

• Adequate use of Microsoft Teams, Word, Excel, and general computer knowledge

• Outstanding interpersonal and business communication skills both verbal and written

• Establish and maintain effective relationship expectations of external and internal customers

• Occasional travel required

Competencies

• Customer Focus

• Learning on the Fly

• Peer Relationships

• Written Communication

• Time Management

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More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.