Director of Solutions - Hospitality

Job Title: Director of Solutions

Location: Florida

Department: Hospitality

Job Summary

The Director of Solutions - Hospitality has the responsibility of ensuring the successful oversight and execution of work for the Hospitality group included in the LB Solutions Portfolio and is the prime point of contact for the Solutions Group client and client properties. As such, the Director of Solutions - Hospitality will serve as the Lerch Bates account leader and work with the client directly to provide world-class service, being responsive to the client’s requests and inquiries, understanding the client’s challenges, assisting with resolving challenges relating to elevators and elevator contracts as an intrepid advocate for our clients.

Company Insight

Lerch Bates is the global multidisciplinary technical consultancy, saving time and money for those designing, modernizing, investigating, or managing buildings. From risk to ROI, schedule to sustainability, Lerch Bates’ suite of services helps you plan the future of your building at every phase of the building lifecycle. As your partner in finding the best technical outcomes for your project, we ensure functionality, safety, and value work together.

We simplify the path to the best technical expertise for the built environment anywhere in the world. Lerch Bates offers integrated specialties, including vertical transportation, logistics, enclosures & structures, forensics, and multidisciplinary building lifecycle services that optimize performance from design, construction, and management to forensic investigation, repair, and modernization.

What You’ll Do

The duties listed below are intended only as illustrations of the various types of work that may be performed in this position. They are not intended to prescribe or restrict the assignments that management may make.

• Analyze callout reports/invoices/surveys to stay abreast of potential issues and current problems for the client or the account manager.
• Assist in solving and negotiating conflicts between contractors and the clients.
• Communicate with the client on behalf of the company via email, telephone, and in-person meetings as per contractual obligations and client requests.
• Organize information and data using LB databases to maintain and track projects, concerns, and resolutions.
• Create and manage consistent processes and documents for use to support client’s needs.
• Develop employees in their area to meet compliance requirements, client expectations of quality of service, and future succession planning for the organization through training, coaching, mentoring, and performance feedback.
• Network with others to develop business opportunities and potential future employees.
• Meet regularly with current clients to maintain and enhance relationships.
• Actively prospect for major client opportunities.
• Act as an Individual contributor who also manages the work of Portfolio Managers and Consultants.
• Minimum 1 week per month at our Global Support Center, Denver, Colorado.
  
  

What You’ll Bring

• A bachelor’s degree in business Admin, Management, Architecture, Engineering, or a related field (preferred).
• Equivalent combination of education, training, and experience that would provide the required knowledge and abilities.
• Minimum 15 years of elevator and industry experience , including New Design, Existing Building, and National Account level clients preferred.
• Previous supervisory experience required.
• Strong leadership skills , including coaching and counseling, enabling others to act, and developing a service and team-focused culture amongst direct reports.
• Ability to adapt quickly to changing priorities.
• Strong organizational skills
• Excellent written and verbal communication skills.
• Strong negotiation skills.
• Ability to develop, plan and execute strategies.
• Ability to work in a fast-paced, team environment juggling multiple projects and priorities.
• Ability to work well with all levels of Portfolio Managers and build partnerships and direct teams.
• Ability to travel nationally on a regular basis.
• Proficiency with Microsoft Word, Excel, Acrobat and PowerPoint.
  
  

Why work with Lerch Bates?

• Competitive Compensation
• Medical, Dental, and Vision Insurance
• Employee Stock Ownership program!
• Generous PTO
• Incentive compensation bonus
• 401(k) with up to 6% employer match!
• FSA and HSA
• Charitable paid time off
• Birthday Bonus
• Paid Parental Leave
• Tuition Reimbursement
• Learning and Development
• An entire internal department dedicated to your learning and career development!
• Exceptional company culture
• Employee resource groups
• Team building and networking activities
• And more!
  

Be more than just an employee…

Lerch Bates is 100% employee-owned! Our employee-owners bring a distinct “we own what we do” brand of technical consulting to every project and partnership. When you work with us, you join a company with an ownership mindset. Expect responsibility, service, and performance in everything we do. So, what does that mean for you? After a certain service time, you are eligible for stock ownership, which essentially works as an additional wealth accumulation and/or retirement account!

CORE Values: Ownership . Community . Integrity . Respect . Optimism

Working Environment

This role involves both physical and mental demands and may be performed in various settings, including offices, construction sites, and confined spaces like elevator pits. Tasks often require frequent movement in multiple directions. Lerch Bates will provide reasonable accommodations upon request through Human Resources.

Physical Demands

This role requires regular sitting, talking, and hearing in meetings and by phone. Employees must navigate tight spaces, climb ladders, move around construction sites, take measurements, and travel by car, air, or rail. Duties may involve working at heights and in confined spaces, using hands for tasks like typing and operating elevator components, and applying up to 30 lbs. of force. Close visual attention is also required.

Mental Demands

This position requires strong written and verbal communication, problem-solving, and analytical skills. Employees must interpret complex information, apply mathematical and logical reasoning, quickly learn new skills, and manage detailed, multitask workloads under shifting deadlines. Regular interaction with executives, colleagues, clients, and external stakeholders is also expected.

Lerch Bates is a federal contractor, which requires us to conduct a pre-employment background check and drug test.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, marital status, or any other characteristic protected by law.