Payments Operations Specialist

Job Title: Payments Operations Specialist

Location: Remote, United States

Contract: Permanent, Full-Time

About Us:

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specializing in technology.

About the Role:

We are seeking a Payments Operations Specialist to join our team and perform several operational aspects of our payments platform. This role reports to our SVP of Payments and collaborates with internal stakeholders to understand and prioritize payments needs. This role would be utility among multiple facets of the team working with customers on inquires, dispute management, and several other operational aspects for new and existing Cyncly customers.

Key Responsibilities:

• Work closely with the SVP of Payments to implement and execute the Cyncly Payments strategy in alignment with company goals and priorities.
• Resolve payment discrepancies and errors
• Work with customers to resolve payment issues or related questions
• Manage the dispute process and assist merchants with response when needed
• Assist with application completion for new payments customers
• Assist when necessary, the scheduling and hardware ordering process
• Provide daily reporting on activities to improve processes
• Find ways to provide a better customer experience through product, process or communication
• QA merchant data and system information for accuracy
• Collaborate with technical and implementation teams to provide clients with the tools, training, and support needed for a seamless payment experience
• Maintain detailed records of client interactions, issues, and resolutions to ensure transparency and continuity of service
• Provide regular feedback and insights to internal teams about client needs, preferences, and pain points

Qualifications:

• Minimum of 2+ years of experience working in a software company with a Payments integration model.
• Strong understanding of the payments industry and related products.
• Proven ability to work within an integrated payments model and collaborate with multiple shared services in a matrix organization.
• Excellent communication and presentation skills.
• Experience in a managed payment facilitation software company.
• Experience working with Stripe on the custom connect platform is a plus.
• Strong problem-solving skills and the ability to address client issues in a timely manner
• Ability to work collaboratively with cross-functional teams (sales, product, technical support)

Desired Attributes:

• Strong business acumen with the ability to identify opportunities for increasing revenue
• A proactive, self-starter who is highly motivated and able to work independently
• Comfortable working in a fast-paced environment with tight deadlines and changing priorities
• Attention to detail and a commitment to delivering quality service

Working For Us:

At Cyncly, we’re a global family that collaborates with humility and respect for one another. With more than 2,300 employees around the world, we not only recognize our diverse perspectives, but we also champion our different outlooks and firmly believe it to be what makes us better together.

You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.

Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage applicants from all backgrounds to apply to our roles.

That’s who we are: A team that recognizes our strength is in working together to not only get things done, but also lead the industry with a bold approach that’s dedicated to making our customers better. Come join us.