Offer summary

Qualifications:

C2 proficiency in Dutch and fluent in English, Customer-centric approach with good communication skills, Organizational skills and attention to detail, Experience or ability to learn CRM and ERP tools.

Key responsabilities:

Act as the primary point of contact for clients and commercial teams

Manage customer orders in SAP, including receiving, monitoring, and processing

Handle complaints and requests from clients primarily via phone or email

Support the market for Benelux alongside a team of 7 members.

Job description

Envista is a dental corporation and we partner with dental professionals who do more than create healthy, beautiful smiles—they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end.

Within the group, Nobel Biocare is an implantology business, currently looking for a Customer Service Representative.

In this role you will be responsible for providing customer service to dental professionals.

This is a great opportunity for driven candidates who are looking to get their first steps in the industry. Once onboarded, you can expect comprehensive product training and continuous support from your direct supervisor and other team members, who will contribute to your success.

The role is based in Prague, on a hybrid model, and relocation support will be provided for the successful applicant not residing in Czech Republic.

What is your role going to look like?

Together with 7 team members you will be supporting the market for Benelux
Act as a primary point of contact for our clients and commercial teams
Big part of your day will be order management – receiving, monitoring, and processing customer orders in SAP.
You will also handle complaints or any other requests from our clients
You can expect receiving requests primarily via phone or email (CRM)

What can you look forward to?

WELL certified offices
we’re the only office in CEE with Platinum certification in WELL
program that guarantees and monitors highest quality in physical office environment (used materials, quality of air/water, room temperature…)
initiatives supporting mental wellbeing of employees (casual dress code, webinars, sport challenges)
Ulekare.cz(opens in a new tab) – medical support for you and your family (24/7 medical consultation, appointments, vaccinations)
25 days of vacation
4 paid sick days
Meal vouchers
Hybrid work model
Contribution to wellness and leisure activities – Multisport and Edenred
Retirement plan contribution and life insurance
Language courses
Employee Assistance Program
free consultations in mental health, legal and financial areas for you and your family members
Company discounts
Attractive work environment in Prague 8 – Libeň
Free parking in the office

This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.

#LI-EU1

Job Requirements:

What will you bring?

C2 in Dutch and fluent in English
Customer centric approach
Good communication skills (efficient, friendly and positive)
Curiosity and drive for continuous improvement
Experience or ability to learn CRM and ERP tools
Organizational skills and attention to details

We’re looking forward to receiving your CV.

Operating Company:

Corporate

Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its partners deliver the best possible patient care through industry-leading products, solutions, and technology. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists’ clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

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