Offer summary

Qualifications:

Bachelor's or Master's degree in Computer Science, Information Systems, or related field preferred., 10+ years of hands-on experience with ServiceNow, particularly in ITSM modules and custom application builds., Experience with integration platforms like Dell Boomi, Jitterbit, or Mulesoft is required., Proficiency in programming/scripting languages such as Python, JavaScript, or PowerShell is essential..

Key responsabilities:

Perform day-to-day ServiceNow design, consultation, and system configuration for ITSM processes.

Lead and participate in project teams, collaborating with IT and business project managers throughout project implementations.

Develop ServiceNow software solutions using various programming languages and integrate with external systems.

Manage configuration issues and system updates based on evolving business requirements.

Job description

Overview

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

The primary role will be to perform day-to-day ServiceNow design, consultation, and system configuration to support various ITSM processes. Areas of emphasis will include configuration related to Incident Management, Service Request, Change Management, Knowledge Management, Asset Mgmt, etc., and liaising with ServiceNow. Additional responsibilities will include participating on project teams both as a leader and a member, working closely with IT and business project managers throughout all phases of project implementations, and coordinating technical solutions as required by the business.

This Role Will Have The Following Responsibilities

Demonstrate knowledge of ITSM configuration using ServiceNow with expertise in atleast two of the key modules - Incident, Change, Service Request, Virtual Agent, Knowledge, CMDB, Dashboards, Reporting ,homepages, and etc)
Knowledge in building Custom Applications in App Engine will be a plus.
Demonstrate working knowledge of ITSM processes/system concepts with focus on ServiceNow.
Develops ServiceNow software solutions using JavaScript, Jelly, Web Services, MYSQL, XML, HTML and CSS
Experience in integrating SAAS applications with other SAAS and on premises application.
Extensive knowledge with crafting Business Rules, ACL’s, Client Scripts, UI Policies, UI Macros, UI Scripts, Catalog Forms, etc.
Configure out-of-the-box workflows and create/maintain custom workflows.
Deep technical knowledge of integrating ServiceNow with external systems, such as AD, SSO, SCCM, Salesforce, Jira, etc. using JDBC, REST, SOAP, Integration Hub
Required to have expertise in one of the integration platforms e.g. REST API's, Jitterbit, Dell Boomi, Mulesoft etc.
Manage common configuration issues and system updates based on evolving business requirements and process changes.
Design and implement low to medium system solutions as required to support Business needs.
Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting the company.

Qualifications

Careers Privacy Statement

***Keysight is an Equal Opportunity Employer.***

Bachelor's or Master's degree in CS/IS or related field preferred
10+ years of ServiceNow hands-on experience i.e. supporting the implementation, administration, configuration and/or development of the ServiceNow tool in the ITSM modules, CMDB , Custom App Build
Experience in a global implementation of ServiceNow (6-8 implementations)
Experience in integration platform e.g. Dell Boomi, Jitterbit, Mulesoft, Movework
Experience in one of the programming/scripting languages e.g: Python, JellyScript, Javascript, PowerShell.
ServiceNow's Certification/Experiences in one or more areas (System Administrator, Developer, Implementation and etc) will be a plus.
Experience with software development methodologies such as Agile or Waterfall is desirable.
Excellent verbal and written communication skills.
Demonstrated ability to work in a team and ability to collaborate with global colleagues.
Demonstrated ability to work with various functional areas and meet specified deadlines

Required profile