Spanish Speaking Customer Service for Smart Home Technology Department

Patrique Mercier Recruitment FR is thrilled to announce a fantastic opportunity for a Spanish Speaking Customer Service Representative in the Smart Home Technology Department. This position is perfect for individuals excited about cutting-edge technology and delivering exceptional support to Spanish-speaking customers.

Responsibilities

• Provide outstanding customer service to Spanish-speaking clients regarding smart home products through various channels, such as phone, email, and live chat.
• Assist customers with product inquiries, troubleshooting issues, and technical support for smart home devices.
• Guide customers through the installation and usage of smart home technology, ensuring they have the best possible experience.
• Handle customer complaints and feedback professionally to enhance customer satisfaction.
• Stay well-informed about the latest smart home technologies and product updates to assist customers effectively.
• Document all customer interactions and provide feedback to improve service quality and operational procedures.
• Collaborate with internal teams to resolve complex customer issues efficiently.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Experience in customer service, particularly in the technology sector, is highly preferred.
• Excellent communication skills with a customer-oriented approach.
• Strong problem-solving capabilities and the ability to explain technical information clearly.
• Proficiency in customer service software and Microsoft Office Suite.
• Detail-oriented with excellent organizational skills.
• A passion for smart home technology and eagerness to learn about new products and features.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks