Offer summary

Qualifications:

Deep understanding of the ServiceNow platform, especially BCM and ITSM modules., Experience in designing, configuring, and implementing ServiceNow applications., Strong analytical skills to gather and translate business requirements into solutions., Ability to provide technical support and training to end-users and stakeholders..

Key responsabilities:

Design, configure, and implement BCM and ITSM modules in ServiceNow.

Collaborate with stakeholders to analyze business requirements and develop solutions.

Conduct regular reviews and updates of BCM and ITSM configurations.

Create and maintain documentation and provide training on ServiceNow functionalities.

Job description

Paralucent is a boutique technology project delivery and staffing company that has had tremendous success over the past 21 years. We are a passionate group that has been focused on execution, delivery, and client satisfaction. We are seeking multiple ServiceNow Developers to assist our client in the consulting services sector with future projects. This is will be a long term contract or full-time permanent hire.

We are seeking an experienced and detail-oriented ServiceNow Configurator specializing in Business Continuity Management (BCM) and IT Service Management (ITSM) for our client in consulting. The ideal candidate will have a deep understanding of the ServiceNow platform, particularly in the configuration and implementation of BCM and ITSM modules. The ServiceNow Configurator will be responsible for designing, configuring, and maintaining the BCM and ITSM applications within ServiceNow, ensuring they meet the organization's needs and industry best practices.

Responsibilities:

• Design, configure, and implement ServiceNow BCM and ITSM modules to meet the organization's business continuity, disaster recovery, and IT service management requirements.

• Collaborate with stakeholders to gather and analyze business requirements, translating them into effective ServiceNow solutions.

• Develop and maintain workflows, forms, scripts, and integrations related to BCM and ITSM within the ServiceNow platform.

• Ensure the BCM and ITSM modules are aligned with the organization's policies, procedures, and compliance requirements.

• Conduct regular reviews and updates of the BCM and ITSM configurations to ensure they remain effective and up-to-date.

• Provide technical expertise and support to end-users and stakeholders on ServiceNow BCM and ITSM functionalities.

• Perform thorough testing and validation of BCM and ITSM configurations to ensure functionality and performance meet the required standards.

• Create and maintain comprehensive documentation of BCM and ITSM configurations, processes, and procedures.

• Stay current with ServiceNow releases and updates, evaluating their impact on BCM and ITSM configurations and making necessary adjustments.

• Provide training and knowledge transfer to team members and end-users on BCM and ITSM functionalities within ServiceNow.

Required profile