Offer summary

Qualifications:

High School diploma or equivalent required., Proven customer support or call center experience preferred., Excellent communication and problem-solving skills are essential., Attention to detail is a must..

Key responsabilities:

Manage inbound calls while delivering exceptional customer service.

Assist in the transition of DOH CDPAP as a Call Center Auditor.

Provide support and problem-solving for customer inquiries.

Work Monday to Friday, 9 AM to 5 PM, in a remote setting.

Job description

Job Title: Auditor
Employment Type: Contract
Work Hours: 40 hrs./week
Work site: Remote
Location: 99 Washington Ave, Albany, NY 12210
Job Duration: 5 Months
Closing: 04/17/2025.

Division functions:

Supporting DOH CDPAP transition as Call Center Auditor

Position Description:

Seeking friendly, detail-oriented Call Center Auditors to manage inbound calls while delivering exceptional customer service.
The ideal candidate will be an excellent communicator who is passionate about helping others and problem solving efficiently.

Additional Skill Level, Experience or Other Requirements:

High School diploma or equivalent.
Proven customer support or call center experience is preferred.
Excellent communication and problem-solving skills.
Must have a phone, but laptop will be provided.
Attention to detail a must.

Miscellaneous Information:

Shift Days/Time: Monday to Friday, 9 AM to 5 PM.
Bus transportation options are available.
Interviews will be conducted in-person or online based on the availability.
Training will be provided.

The Nexus Staff Difference:

Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us.
We offer weekly payments via ACH (Automated Clearing House).
Serving as Prime Vendors to New York State and New York City for over 10 years.