Offer summary

Qualifications:

High School diploma or equivalent required., Minimum 1 year of sales and customer service experience., Strong attention to detail and ability to multitask in a fast-paced environment., Excellent telephone communication skills with negotiation and objection handling abilities..

Key responsabilities:

Complete quarterly OP Code Utilization on all enterprise accounts.

Optimize customer experience through daily schedule checks and document feedback.

Provide real-time support via Team Chats for Appointment Coordinators.

Conduct system training on third-party systems and assist with performance management updates.

Job description

Location – Remote (Canada)
Job type – Full-time; Average working hours is 40 hours/week
Reports to – Call Center Team Manager

Required Skills:

High School diploma or equivalent
Ability to multi task and navigate different computer applications
Strong attention to detail
Ability to work in a fast paced environment
Minimum 1 year sales and customer service experience
Excellent telephone communication skills and mannerisms
Negotiation, and objection handling skills

Responsibilities:

Complete quarterly OP Code Utilization on all enterprise accounts (Auto Canada, COAG, Finch, Galpin)
Optimize the customer experience by performing daily schedule checks to increase accuracy for the customer and document feedback on the Booking Error Tracker.
Provide real time support via Team Chats for Appointment Coordinators when assistance is required.
Conduct system training on third party systems when required.
Complete quarterly BDC Assist review and provide updates to the Team Manager for review.
Schedule modifications ( stop booking instructions, holiday block, etc.)
Work with Team Manager to identify individual and team performance trends.
Provide feedback into performance management process of employees where applicable.

Quorum is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex, sexual orientation, gender, gender identity, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

**We thank all candidates for their interest. Only those candidates that meet our requirements for this position will be contacted**

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