Mortgage Support Adviser

About the Business

Quilter plc is a leading provider of financial advice, investments and wealth management, committed to being the UK’s best wealth manager for clients and their advisers. Quilter oversees £119.4 billion in customer investments (as at end December 2024). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth.

Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business.

High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning.

At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve.

Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!

About the Role

Level: 3

Department: QFP Mortgage Support Team

Location: Fully remote

Contract: Permanent

Join our team as a Mortgage Support Adviser where you'll embark on a journey aimed at enhancing both quality and income by championing our mortgage and protection offerings to advisers.

Your mission? To empower them with the guidance and support needed to navigate mortgage and protection cases with precision, ensuring the best outcomes for their clients.

Expect to be the first point of contact, striving to answer 95% of incoming calls promptly and accurately. You'll unravel complexities, shedding light on criteria, products, and packaging requirements, while also exploring alternative solutions for intricate cases. We foster a culture of self-sufficiency, encouraging advisers to leverage our internal resources like the Extranet and Knowledge Bank within XPM for basic inquiries.

Stay ahead of the curve by staying abreast of the dynamic lending and protection landscape, from product innovations to regulatory shifts. Dive into provider meetings, soaking up insights on unique selling points and criteria updates.

Your role extends to curating and updating our databases with the latest lender and provider criteria, ensuring our Extranet remains a beacon of up-to-date information.

Master our XPLAN Mortgage system, equipping advisers with accurate sourcing results and showcasing the benefits of system enhancements like the Client Eligibility Tool and Lender Connect. Collaborate with IT to facilitate access and address advisers' requests swiftly.

You'll craft Defaqto CI reports with precision, meeting tight deadlines and providing ongoing support to advisers as needed.

Your attention to detail shines as you review and approve mortgage and protection concession requests, meticulously logging them onto our Worksmart system for senior management scrutiny.

Join us in shaping the future of mortgage support, where your expertise and dedication drive positive outcomes for both advisers and clients alike.

About You

We're seeking a candidate with a blend of expertise and experience to thrive in the role of Mortgage Support Adviser. Ideally, you'll hold CeMAP qualification, coupled with a solid background in the Intermediary Mortgage Sector.

Your knowledge of the lending and protection markets should be extensive, encompassing intermediary lending/lenders criteria, products, and the nuances of protection products and criteria.

Familiarity with mortgage sourcing systems, particularly Trigold/Topaz, and proficiency in essential software like Excel, Outlook, Word, and PowerPoint are essential tools in your arsenal. A deep understanding of Financial Services regulation, including the Mortgage Market Review, is crucial.

You'll grasp the intricacies of lenders' quality measures and their ripple effects across the market, along with core requirements for AR firms/Advisers, such as competence, supervision, and adherence to regulations like data protection, anti-money laundering protocols, and Treating Customers Fairly principles.

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Inclusion & Diversity

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values

Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

Core Benefits

Holiday: 182 hours (26 days)

Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.

Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.

Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.

Life Assurance: 4x your salary.

Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.

Healthcare Cash Plan: Jersey employees only

In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.